Maryam Abdulrahman Al Ali
Abu Dhabi,UAE
Summary
Dedicated professional with proficiency in the Microsoft Office suite and strong supervisory skills. Demonstrates expertise in writing letters and reports, complemented by a proven ability to work effectively within teams. Committed to leveraging these competencies to achieve organisational goals and drive success.Reliable customer service representative with background in providing professional and helpful support to new and existing clients. Friendly, hardworking and energetic communicator.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Public relations specialist
Al Futtaim Group
Sharjah/Dubai
02.2010 - 05.2019
- Supported community relations initiatives, fostering a positive corporate social responsibility image.
- Advised senior executives on handling sensitive issues tactfully, ensuring favourable outcomes.
- Drafted engaging press releases to increase brand visibility.
- Strengthened brand reputation through excellent customer service skills.
- Conducted public presentations and prepared materials.
Customer service officer
Century Mall
Dubai
01.2005 - 01.2008
- Adapted quickly to product changes or updates, resulting in minimal disruption to service.
- Streamlined information flow through organised record keeping.
- Improved customer satisfaction by providing prompt and efficient service.
- Followed company guidelines to ensure consistent quality of service.
- Provided excellent customer service for heightened guest satisfaction.
- Compiled client information to improve customer service.
- Provided excellent customer service with detailed product knowledge.
Education
High School Diploma - public relations
Al Andalos School
SharjahSkills
- Microsoft office suite proficiency
- Supervisor Skills
- Writing Letters/Reports
- Team Worker
Languages
Arabic
Advanced
English
Upper intermediate
Affiliations
- Writing/Reading
Certification
- Computer Program (2004)
- Comprehensive Secretarial Works (2004)
- Microsoft Office (word, excel,pp)
- Customer Service (2006)
Timeline
Public relations specialist
Al Futtaim Group
02.2010 - 05.2019
Customer service officer
Century Mall
01.2005 - 01.2008
High School Diploma - public relations
Al Andalos School
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