Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic
Maryam Ahmed Awal

Maryam Ahmed Awal

Dubai

Summary

Experienced professional with focus on management and team leadership. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. Known for fostering collaborative environments and delivering consistent results.

Overview

7
7
years of professional experience

Work History

Manager, Public Relations ( HR )

First Abu Dhabi Bank
11.2023 - Current
  • Managed team dynamics by implementing conflict resolution strategies.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Ensured smooth transition by coordinating part of onboarding activities.
  • Increased team cohesion by implementing regular feedback sessions.
  • Coordinated internal communication to increase understanding and compliance with HR policies.

Specialist, Public Relations ( HR )

First Abu Dhabi Bank
12.2020 - 11.2023
  • Managed visa applications for efficient processing.
  • Provided comprehensive guidance to applicants resulting in successful submissions.
  • Maintained up-to-date knowledge of immigration laws to provide accurate advice to clients.
  • Resolved challenges related to visa applications promptly, mitigating potential delays or issues.
  • Ensured compliance with data protection laws during document handling and storage.
  • Checked and verified documents ahead of application processing to limit delays.
  • Reviewed documentation to verify authenticity and renewal requirements.
  • Used Excel expertise to achieve data management, manipulation and presentation requests.
  • Supported preparation of strategic business cases and presentation materials.

Customer service executive

Emirates NBD
09.2018 - 12.2020
  • Managed difficult situations for positive outcomes.
  • Delivered exceptional service to increase customer loyalty.
  • Coordinated with other departments for efficient problem resolution.
  • Ensured minimal wait times by prioritising tasks effectively during peak hours.
  • Kept up-to-date with company policies, ensuring correct information was given at all times.
  • Balanced multiple tasks simultaneously without compromising on quality of service.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Completed customer orders with speed and accuracy.

Education

Master Of Business Administration -

Abu Dhabi University
Dubai
04.2026

Bachelor of Business and Human Resources Managemen -

Hamdan Bin Mohammed Smart University
Dubai, UAE
08.2024

Certificate of Higher Education - General

Hind Bint Maktoum School
Dubai, UAE
07.2018

Skills

  • Project Management
  • Performance Management
  • Excel proficiency
  • Policy development
  • Executive coaching
  • Workforce planning
  • Employment law
  • Employment contracts

Languages

English
Advanced
C1
Arabic
Proficient
C2

Personal Information

  • Driving License: Yes
  • Nationality: Emirati - With Family Book
  • Date of Birth: 21-09-2000

Timeline

Manager, Public Relations ( HR )

First Abu Dhabi Bank
11.2023 - Current

Specialist, Public Relations ( HR )

First Abu Dhabi Bank
12.2020 - 11.2023

Customer service executive

Emirates NBD
09.2018 - 12.2020

Bachelor of Business and Human Resources Managemen -

Hamdan Bin Mohammed Smart University

Certificate of Higher Education - General

Hind Bint Maktoum School

Master Of Business Administration -

Abu Dhabi University

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Maryam Ahmed Awal