MARYAM HUSSAIN MOHAMMAD RAFEE
Dubai,United Arab Emirates
Summary
I have a specialization in improving customer experiences, taking the lead in customer communication management, strategizing, overseeing, and successfully executing both corporate and customer events, and consistently providing outstanding customer service. Throughout my career, I have demonstrated a unwavering dedication to excellence and the achievement of strategic goals.
Overview
17
17
years of professional experience
Work history
Senior Executive
Hamdan Bin Mohammad Smart University
Dubai
03.2014 - Current
- Academic Year Events: Plan social events in the organization and outside the organization throughout the year.
- Innovative Programs: Develop programs supporting the university's mission.
- Policy & Strategy Development: Assist in policy, procedure, and strategy development.
- Customer Services Coordination: Coordinate customer services for both academic and personal development.
- Student Activity Oversight: Initiate, organize, and report on student activities on and off-campus.
- Efficient Inquiry Handling: Professionally manage customer requests and inquiries.
- Students Council Responsibility: Manage the university's Students Council and their activities.
- Quality Assurance: Ensure appropriate learning processes, policies, and procedures.
- Regular Customer Communication: Maintain diverse communication with customers, including important dates and announcements.
- Issue Resolution: Address and convey customer concerns and complaints to university personnel.
Executive
NAKHEEL
Dubai
06.2009 - 02.2013
- Property Termination Management: Supervised Nakheel's property termination tasks
- Title Deed Checklist: Prepared plot title deed registration checklists
- Customer Profile Negotiation: Negotiated and discussed the customer profiles
- Land Department Communication: Liaised with Dubai Land Department for property terminations
- Government Correspondence: Generated various letters for government sectors
- Data Updating: Updated property data in Nakheel's Oracle system
- Advertisement Distribution Approval: Granted permission for advertisements materials for distributions in "International City" area.
Executive-Customer Service
Dubai Maritime City
Dubai
03.2008 - 06.2009
- Transferred to a sister company (Nakheel) due to 2009 recession), Organized training courses for employees in the organization
- Ensured best practice during Training Seminars
- Presented the induction program for new joiners
- Followed up with the payments of the training companies
Marketing Officer
Dubai Municipality -Children's
Dubai
07.2006 - 10.2007
- Planned strategies to market Children's City to schools and companies
- Organized events and activities in Children's City
- Managed to get sponsors for Children's City events
- Marketed the events and activities and worked on the events media coverage.
Education
Bachelor's degree - Business Administration
2008
Skills
- Project Management
- Communication Skills
- Customer Care
- Event Planning & Execution
- Presentation Skills
Languages
English
Fluent
Arabic
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Senior Executive - Hamdan Bin Mohammad Smart University
03.2014 - Current
Executive - NAKHEEL
06.2009 - 02.2013
Executive-Customer Service - Dubai Maritime City
03.2008 - 06.2009
Marketing Officer - Dubai Municipality -Children's
07.2006 - 10.2007
HCT,Dubai Women's College - Bachelor's degree, Business Administration
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