MARYAM IRSHAD DESAI
Summary
A dedicated professional with a dynamic background in logistics, sales coordination, and customer service. Skilled in shipping operations, inventory management, client relations, and resolving customer inquiries across various channels. After a career break to focus on personal responsibilities, I am now fully committed and prepared to re-enter the workforce with renewed energy and a strong foundation in business coordination and customer service. Proficient in MS Office and recognized for excellent communication, problem-solving, and organizational skills. Eager to apply past expertise to support efficient operations and contribute to team success.
Overview
9
9
years of professional experience
Work History
Logistics and Sales Coordinator
IAL Logistics Emirates LLC
06.2012 - 04.2013
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Coordinated deliveries with clients and carriers, optimizing schedules for timely shipments.
- Resolved customer inquiries and order discrepancies, enhancing customer satisfaction.
- Prepared shipping documentation and customs forms, ensuring compliance with regulations.
- Tracked shipments to ensure on-time delivery and addressed any issues promptly.
- Developed and maintained positive client relationships, fostering repeat business.
- Prepared sales reports and analyzed sales data to support business decisions.
Logistics Coordinator
ALMOE Group
02.2011 - 05.2012
- Ensure timely follow-up on all orders and shipments related documents, correspondences, and filing.
- Primary contact for all forwarders, shipping lines, and suppliers regarding logistics-related issues.
- Coordinated effectively between suppliers, forwarders, and shipping lines to ensure seamless logistics operations.
- Collaborated with customs clearance teams to facilitate timely and compliant import/export processes.
- Maintained comprehensive records and filing systems for all incoming, and outgoing shipments.
- Coordinated with other company branches to resolve shipment-related issues.
- Followed up on payments and shipment bookings with suppliers.
Customer Service Executive
Prudential Insurance Company
04.2008 - 11.2008
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
- Described product and service details to customers to provide information on benefits and advantages.
- Undertake any other works and duties allocated by management as and when required
Cashier cum Receptionist
City Hospital
06.2004 - 07.2005
- Managed extensive dairy and calendar scheduling for multiple doctors.
- Screened and directed telephone calls, providing efficient and courteous service.
- Oversaw the processing and distribution of incoming and outgoing mail.
- Prepared and processed bills and settlements, ensuring accuracy and timely payments.
- Provided billing support to customers, resolving queries, and ensuring customer satisfaction.
- Maintained petty cash float, and accurately reconciled daily cash transactions.
Education
Bachelor of Commerce - Accounts
University of Mumbai
Mumbai05-2004
Skills
- Proficient in MS Office (Word, Excel, PowerPoint, and Outlook)
- Strong communication, presentation, and interpersonal skills
- Organized, reliable, and able to work independently
- Quick learner with good problem-solving abilities
- Positive attitude, with leadership and teamwork skills
Languages
English
Hindi
Marathi
Timeline
Logistics and Sales Coordinator
IAL Logistics Emirates LLC
06.2012 - 04.2013
Logistics Coordinator
ALMOE Group
02.2011 - 05.2012
Customer Service Executive
Prudential Insurance Company
04.2008 - 11.2008
Cashier cum Receptionist
City Hospital
06.2004 - 07.2005
Bachelor of Commerce - Accounts
University of Mumbai
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