Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Timeline
Generic

Maryam Mohammed Alshehhi

Ras al-Khaimah,United Arab Emirates

Summary

  • CCNA Exploration 1: Network Fundamentals, 2014
  • CCNA Exploration 2: Routing Protocol and Concepts, 2015

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work history

IT support engineer

Electronic Government Authority
Ras al-Khaimah, United Arab Emirates
11.2023 - Current


  • Installed new software for users and monitored version and patch update requirements.
  • Provided line helpdesk remote and telephone support to clients.
  • Troubleshot system and network problems, diagnosing and solving hardware and software faults that resulted in cost savings.
  • Used Software to track support tickets and document actions.

Volunteering

AL jeer Health Centre
Al Jeer, Ras al-Khaimah
12.2018 - 03.2019
  • Advertised volunteering opportunities to increase team size and improve service coverage.

Teaching

AL jeer High School
Al Jeer , Ras Al khaymah
09.2017 - 12.2017
  • Worked with graduate students and teaching assistants on the development of classroom material and teaching practicums.

Training as Network engineer

Alain Hospital
Al Ain City, Abu Dhabi
01.2016 - 05.2016
  • Assisted various departments in maintaining network security and configured remote routers and firewalls.

Education

Bachelor of Technology - Networking

United Arab Emirates University
Al Ain
09.2011 - 05.2016

Skills

  • User support
  • Time management
  • Problem-solving
  • Communication skills
  • Remote access technology
  • Error handling
  • Office 365
  • Network configuration
  • Network infrastructure protocols
  • Knowledge of software NetBeans (Java), Cisco Packet Tracer, MoteView, QGroundControl, ASPnet(visual basic) and Wireshark
  • Cisco Net-Flow Analysis by using Manage-Engine Software
  • Configuring SNMP Traps on Cisco Routers and Switches

Accomplishments

  • Won an award in RAK For excellence and creativity, 2005
  • Won an award in RAK For excellence and creativity, 2006
  • Won an award in RAK For excellence and creativity, 2009
  • Won an award in UAEU for excellent academic performance, 2015
  • Honouring from the Highness Sheikh's Fatima Bent Mubarak to the excellent and honer female students, 2017

Languages

Arabic
Fluent
English
Advanced

Timeline

IT support engineer

Electronic Government Authority
11.2023 - Current

Volunteering

AL jeer Health Centre
12.2018 - 03.2019

Teaching

AL jeer High School
09.2017 - 12.2017

Training as Network engineer

Alain Hospital
01.2016 - 05.2016

Bachelor of Technology - Networking

United Arab Emirates University
09.2011 - 05.2016

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Maryam Mohammed Alshehhi