Maryam Mohammed Alshehhi
Ras al-Khaimah,United Arab Emirates
Summary
- CCNA Exploration 1: Network Fundamentals, 2014
- CCNA Exploration 2: Routing Protocol and Concepts, 2015
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
IT support engineer
Electronic Government Authority
Ras al-Khaimah, United Arab Emirates
11.2023 - Current
- Installed new software for users and monitored version and patch update requirements.
- Provided line helpdesk remote and telephone support to clients.
- Troubleshot system and network problems, diagnosing and solving hardware and software faults that resulted in cost savings.
- Used Software to track support tickets and document actions.
Volunteering
AL jeer Health Centre
Al Jeer, Ras al-Khaimah
12.2018 - 03.2019
- Advertised volunteering opportunities to increase team size and improve service coverage.
Teaching
AL jeer High School
Al Jeer , Ras Al khaymah
09.2017 - 12.2017
- Worked with graduate students and teaching assistants on the development of classroom material and teaching practicums.
Training as Network engineer
Alain Hospital
Al Ain City, Abu Dhabi
01.2016 - 05.2016
- Assisted various departments in maintaining network security and configured remote routers and firewalls.
Education
Bachelor of Technology - Networking
United Arab Emirates University
Al Ain 09.2011 - 05.2016
Skills
- User support
- Time management
- Problem-solving
- Communication skills
- Remote access technology
- Error handling
- Office 365
- Network configuration
- Network infrastructure protocols
- Knowledge of software NetBeans (Java), Cisco Packet Tracer, MoteView, QGroundControl, ASPnet(visual basic) and Wireshark
- Cisco Net-Flow Analysis by using Manage-Engine Software
- Configuring SNMP Traps on Cisco Routers and Switches
Accomplishments
- Won an award in RAK For excellence and creativity, 2005
- Won an award in RAK For excellence and creativity, 2006
- Won an award in RAK For excellence and creativity, 2009
- Won an award in UAEU for excellent academic performance, 2015
- Honouring from the Highness Sheikh's Fatima Bent Mubarak to the excellent and honer female students, 2017
Languages
Arabic
Fluent
English
Advanced
Timeline
IT support engineer
Electronic Government Authority
11.2023 - Current
Volunteering
AL jeer Health Centre
12.2018 - 03.2019
Teaching
AL jeer High School
09.2017 - 12.2017
Training as Network engineer
Alain Hospital
01.2016 - 05.2016
Bachelor of Technology - Networking
United Arab Emirates University
09.2011 - 05.2016
Similar Profiles
Abdulla Omar AlzaabiAbdulla Omar Alzaabi
Internship Student at Electronic Government AuthorityInternship Student at Electronic Government Authority
Mahmoud AlnajjarMahmoud Alnajjar
Systems Engineering Specialist at Electronic Government Authority of Ras Al-khaimah (EGA)Systems Engineering Specialist at Electronic Government Authority of Ras Al-khaimah (EGA)
William MorganWilliam Morgan
Federal Business Opportunity (FBO) Transition Manager at General Services Administration, Office of Governmentwide Policy, Office of Electronic Government and Technology, Electronic Business Systems DivisionFederal Business Opportunity (FBO) Transition Manager at General Services Administration, Office of Governmentwide Policy, Office of Electronic Government and Technology, Electronic Business Systems Division
Kennith FinuKennith Finu
Managing Director at Frank's Mens SalonManaging Director at Frank's Mens Salon
FERAS ALNAJDAWIFERAS ALNAJDAWI
Senior Survey Engineer (Geodetic&GNSS Specialist) at RAS AL-KHAIMAH MUNICIPALITYSenior Survey Engineer (Geodetic&GNSS Specialist) at RAS AL-KHAIMAH MUNICIPALITY