Maryam Mohammed Alshehhi
Ras al-Khaimah,United Arab Emirates
Summary
- CCNA Exploration 1: Network Fundamentals, 2014
- CCNA Exploration 2: Routing Protocol and Concepts, 2015
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
IT support engineer
Electronic Government Authority
Ras al-Khaimah, United Arab Emirates
11.2023 - Current
- Installed new software for users and monitored version and patch update requirements.
- Provided line helpdesk remote and telephone support to clients.
- Troubleshot system and network problems, diagnosing and solving hardware and software faults that resulted in cost savings.
- Used Software to track support tickets and document actions.
Volunteering
AL jeer Health Centre
Al Jeer, Ras al-Khaimah
12.2018 - 03.2019
- Advertised volunteering opportunities to increase team size and improve service coverage.
Teaching
AL jeer High School
Al Jeer , Ras Al khaymah
09.2017 - 12.2017
- Worked with graduate students and teaching assistants on the development of classroom material and teaching practicums.
Training as Network engineer
Alain Hospital
Al Ain City, Abu Dhabi
01.2016 - 05.2016
- Assisted various departments in maintaining network security and configured remote routers and firewalls.
Education
Bachelor of Technology - Networking
United Arab Emirates University
Al Ain 09.2011 - 05.2016
Skills
- User support
- Time management
- Problem-solving
- Communication skills
- Remote access technology
- Error handling
- Office 365
- Network configuration
- Network infrastructure protocols
- Knowledge of software NetBeans (Java), Cisco Packet Tracer, MoteView, QGroundControl, ASPnet(visual basic) and Wireshark
- Cisco Net-Flow Analysis by using Manage-Engine Software
- Configuring SNMP Traps on Cisco Routers and Switches
Accomplishments
- Won an award in RAK For excellence and creativity, 2005
- Won an award in RAK For excellence and creativity, 2006
- Won an award in RAK For excellence and creativity, 2009
- Won an award in UAEU for excellent academic performance, 2015
- Honouring from the Highness Sheikh's Fatima Bent Mubarak to the excellent and honer female students, 2017
Languages
Arabic
Fluent
English
Advanced
Timeline
IT support engineer
Electronic Government Authority
11.2023 - Current
Volunteering
AL jeer Health Centre
12.2018 - 03.2019
Teaching
AL jeer High School
09.2017 - 12.2017
Training as Network engineer
Alain Hospital
01.2016 - 05.2016
Bachelor of Technology - Networking
United Arab Emirates University
09.2011 - 05.2016