Maryam Saeed Alkhattal Almheiri
Dubai,UAE
Summary
Detail-oriented professional with expertise in Microsoft Office Suite, SAP ERP and CRM modules, and Oracle databases. Proficient in Java, C++, HTML, and PHP programming languages, with a strong background in IT support and troubleshooting. Adept at utilising Eclipse for software development, seeking to leverage technical skills in a dynamic environment.
Overview
12
12
years of professional experience
Work history
Real Estate General Manager
Alkhattal Group of Companies
Dubai
2018.01 - 2026.05
- Managed day-to-day operations of a diverse real estate portfolio, ensuring properties were well-maintained, efficient, and aligned with ownership objectives.
- Oversaw maintenance, renovations, and property improvements, coordinating with contractors and ensuring quality execution within budget.
- Led tenant relations, including lease administration, issue resolution, and retention efforts to maintain high occupancy and satisfaction levels.
- Supervised property administration, documentation, and compliance with local regulations and standards.
- Monitored operating budgets, controlled expenses, and supported financial performance of real estate assets.
- Reported regularly to family principals on portfolio performance, operational updates, and key property needs.
- Supported acquisition and disposition processes, ensuring operational readiness and smooth handovers.
- Ensured security, efficiency, and overall performance of all managed real estate assets.
Service Quality and Customer Experience
Noor Bank
Dubai, UAE
2016.11 - 2018.05
- Initiated and managed customer surveys and trend studies, resulting in a 10% increase in customer satisfaction scores over six months.
- Analyzed and re-engineered existing processes, leading to a 20% reduction in processing errors and improved operational efficiency.
- Conducted process re-engineering activities to reduce customer experience failure and to ensure consistency and accuracy of processing.
- Identified and exposed business opportunities and implications of re-engineering processes.
- Undertook detailed analysis around process requirements and defining solutions to address gaps.
- Persuaded senior managers of the benefits to change in situation where there is significant resistance, and likely disruption to business.
- Conducted branch visits on a quarterly basis.
- Conducted call evaluation surveys for both standard and priority segments.
- Defined and wrote Business Requirements Documents in line with bank standards, highlighted and tracked risk issues and helped the team to deliver quick solutions.
- Worked on several projects both strategic and client driven through the provision of project management, business analysis and testing capabilities, to ensure adequate control and risk management measures are implemented.
- Developed business cases and performed impact analysis, thereby engaging a wide range of stakeholders within business and IT.
- Demonstrated decision-making authority and limited financial delegation of authority.
- Possessed basic administrative and finance skills to run the operation.
- Exhibited good inter-personal skills and leadership ability, which encouraged and promoted enthusiasm and team spirit.
Solution Delivery Department
Emirates Group
Dubai, UAE
2015.01 - 2015.02
- Collected and analyzed use cases and requirements for solution delivery.
- Improved and supported existing solutions from a requirement management perspective.
- Conducted market and technology research to inform solution development.
- Analyzed, documented, and proposed solutions for business sectors and prepared functional specifications. Managed program design and coding techniques.
- Maintained a close working relationship with Business Unit Management teams to ensure the IT project pipeline was managed in an orderly coherent manner and that project timelines and priorities were well understood.
- Acquired an in-depth knowledge of the PB Business Unit requirements and project benefit drivers in order to support the business in producing viable business cases for proposed IT projects.
- Liaised with other members of the IT Management Teams and IT Functional Managers to ensure that all IT resources applied to project related activities were used to their full potential.
- Liaised with other members of the IT Management Teams to ensure business facing IT communications were consistent and agreed and portrayed a consistent message to all stakeholders.
- Produced robust plans and budgets for each IT project opportunity ensuring that these were realistic and conform to the current IT policy.
Planning Coordinator
Dubai Financial Market
Dubai
2014.01 - 2014.01
- Created the Annual Gathering agenda and presentation.
- Managed video production for the Annual Gathering 2014.
Education
Bachelor’s - Information System – Business Solutions
Dubai Women’s College
Dubai, UAEHigh School Diploma - Science Major
Al Maaref Private School
Dubai, UAESkills
- Software & Tools: Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint), SAP Enterprise Resource Planning (ERP) Modules, SAP Customer Relationship Management (CRM) Modules
- Programming Languages: Java, C, HTML, PHP
- Databases: Oracle
- Other: Eclipse, IT Support & Troubleshooting
Languages
Arabic: Native
English: Fluent
References
Available upon request.
Projects Implemented
Mini Bazaar (2013): Organized and managed a college mini-bazaar, applying project management and organizational skills., We Care Project Fundraising for Orphans (2013): Led fundraising efforts for orphans, demonstrating leadership and community engagement., Online Teaching Session (LBT) (2013): Developed and facilitated an online teaching session., Volunteer IT Teacher (2013): Volunteered as an IT teacher at Dubai Islamic School, sharing technical knowledge and fostering learning., ITECH Show (2013): Participated in the ITECH show, showcasing technical projects and innovations.
Presentation and Seminars
Participated in the Seventh Annual Undergraduate Research Conference on Applied Computing Hosted by The College of Technological Innovation, presenting research findings.
Timeline
Real Estate General Manager
Alkhattal Group of Companies
2018.01 - 2026.05
Service Quality and Customer Experience
Noor Bank
2016.11 - 2018.05
Solution Delivery Department
Emirates Group
2015.01 - 2015.02
Planning Coordinator
Dubai Financial Market
2014.01 - 2014.01
Bachelor’s - Information System – Business Solutions
Dubai Women’s College
High School Diploma - Science Major
Al Maaref Private School