MARY ANN BALENA OCAMPO
Abu Dhabi
Summary
to be associated with a firm that provides career development, good life opportunities where I can start to build on extensive range of technical skills within a suitably challenging role. Keen to achieve further professional development.
A professional, hardworking, enthusiastic, dedicated and flexible individual, who enjoys being part of a successful and productive team. Quick to grasp new ideas and concepts to enhance my skills and develop innovative and good perception in life. Able to work well on own initiative and can demonstrate high levels of motivation required to meet the tightest of schedules and deadlines, even under significant pressure. Possess a strong ability to perform effectively and a resourceful executive individual with excellent knowledge to develop and maintain healthy customer relations. Ability to produce professional presentations and attract new business opportunities and expertly skilled in administrative duties, recruitment processes and making improvements to customer service.
Overview
20
20
years of professional experience
Work History
VEHICLE SERVICE/SERVICE/Senior Sales Advisor
Muller Motor Vehicles Mechanics Repair – L
07.2024 - Current
- Schedules service appointments.
- Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes “promised time.” Checks with dispatcher, if necessary.
- Obtains customer's signature on repair order; provides customer with a copy.
- Establishes customer's method of payment. Obtains credit approval, if necessary.
- Notifies dispatcher of incoming work.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Implements and maintains a service marketing program.
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
- Keeps service department forms, menus and pricing guides up to date.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
- Maintains a professional appearance.
- Keeps work area clean.
- Advises customers about necessary service for routine maintenance.
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
- Prepares a repair order showing time, cost and labor estimates for service.
- Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
- Explains the work performed and the repair order charges to the customer.
- Handles customer complaints.
FREELANCE PRO & LEGAL ASSISTANT
LEGAL AND ADVOCATE OFFICE OF MR RASHED AL MANSOORI
09.2016 - 06.2024
- I have strong command of the English and Arabic languages and grammar including legal vocabulary to create and send professional court documents
- I have excellent communication skills and In many cases, I am in charge of maintaining schedules, setting up appointments, and connecting with clients and witnesses, all of which requires impeccable communication
- Organizing documents within an internal law library to coordinate multiple outlined schedules
- Ability to type 60 to 80 words per minute
- With a large number of court documents to type, all of which have tight delivery deadlines, efficient typing is a must
- Wrote and distributed Q&A for executives to use facing Legal crisis
- Produced and distributed internal and external communications
- Have a strong understanding of legal terminology
- Attend meetings and take shorthand notes for lawyers in attendance
- Transcribe, proof-read, and file legal documents before deadlines
- Manage travel logistics for one or more attorneys
- Answer phones and take messages
- Manage schedules
- Schedule court depositions, hearings, and other meetings as determined by an attorney
- Keep and organize court files
- VISA processing, Health Insurance Scheme Processing and more
- Reduction of violated and accumulated fines depends of the governing bodies or section in UAE
- Processing CNIA and CICPA passes required with the Critical Infrastructure Located in UAE and meeting requirement needed by the CICPA Authority
SALES AND GENERAL CONTRACTOR OIL & GAS FACILITIES
SABHA ADVERTISING COMPANY L.L.C
02.2013 - 06.2024
- As part of my career growth with the company and good connections and business networks, I am working as a Subcontractor with UAE Baraka Nuclear Power Plant, Federal Authority for Nuclear Regulations, Barakah One, Nawah Energy Company, Technip and more, since 2013 to present date
- My scope of work depends on my clients requirements, for instance, for UAE Barakah Power Plant, I have the confidential design and AutoCAD files for their Simulator Operating Consoles located on all different locations, done from the green, yellow and critical area such as the Power Unit itself, which has been replicated for many years
- All the Civil fit-outs and different Civil Engineering works depending on the work scope required by the company
- I am responsible from the beginning of the scope of work, process documentation, CICPA ID, cost, managing, execution, completion and more
- Continuously inspected job sites to ensure that all safety protocols were strictly observed by staff and subcontractors
- Supervised labor, materials and equipment for large commercial and government projects in multiple task
- Reduced costs by 60 % by carefully managing resources
- Cut costs by making affordable supplier purchases and negotiating lower prices
- Monitored customer industry trends to determine best approaches and solutions
- Improved processes by leading project renewals to boost revenue
- Maximized cost savings by assessing subcontractor bids before completing contract agreements
- Managed talented teams of electricians, carpenters, plumbers and other craftsmen on commercial and residential projects
- Assessed renovation project plans and visited the job site to better understand the client's requirements
- Managed supplier contracting process, negotiating rates that led in material cost savings
- Maintained a safe working environment through implementation of the Health and Safety Rules and Regulations, for continued compliance while on site, especially in Red Zone or critical areas
- Consistently met and exceeded quality targets, conducting building material inspections to verify conformance with tasks
- Supervision of operating machinery safely and responsibly minimizing incident opportunities and maximizing site productivity
- Handled all scheduling of subcontractors to ensure that projects would be completed within required timeframes
- Maximized cost savings by assessing subcontractor bids before completing contract agreements
EXECUTIVE SALES, SEC., ACCOUNT, DOCUMENT CONTROLLER
SABHA ADVERTISING COMPANY LLC
03.2013 - 05.2024
- Responsible for generating the e-mail
- Segregation and encoding of files for all documents related in our company
- Responsible for the checking and inventory of accounts receivable and payable and responsible for making and issuance of Quotation and LPO upon request of clients
- I am only the employee who was authorized for the issuance of any job order and accounts matter, such as invoices, delivery notes, receipts and statement of accounts
- I am the one responsible as well on access about the purchasing department locally and Internationally
- Proactively identified and solved complex strategy problems to positively impact sales management and business direction
- Maintained currency on industry trends and developments, strengthening product and service knowledge
- Fostered positive relationships with customers, expanding customer bases and enhancing loyalty and retention
- Contacted prospective clients by phone, ahead of contract and warranty expiration, actively initiating renewal processes
- Qualified prospects to determine future sales possibilities and improve conversion efforts
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients
- Contributed to continuous improvement of renewal processes, increasing customer retention levels against targets
- Proactively brought in new business accounts, growing existing sales territories to maximize profits
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency
- Actualized strategies to continuously improve client service, brand visibility and company reputation
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives
- Coordinated and distributed Daily Field Reports, communicating outcomes with clients and stakeholders
- Established and maintained positive, profitable client relationships through superb communication
- Conducted internal and external product training, preparing and executing targeted sales presentations
- Collaborated with management to review and approve profitable, beneficial customer contract terms
- Coordinated with purchasing teams to negotiate and secure profitable contracts with key clients
- Increased revenue growth from existing customers through targeted account management and development
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment
- Maintained accurate contract records, clearly detailing and setting reminders for renewal timeframes to maximize customer retention
- Built focused new client networks, growing business opportunities and increasing revenue possibilities
CASHIER
LULU HYPERMARKET AL WAHDA MALL
03.2011 - 03.2013
- We are responsible for putting price tags, checking barcodes, price changes, offer items, expiry dates for all items for the safety of our consumers
- We are also responsible for making for all transaction regarding cash refunds, deposit exchange, item line voids, gift checks or gift voucher and for all card transactions either debit or credit cards
- The most important thing that we are trained in sales, to promote good customer focused relations
- Recorded daily transaction information using POS systems, enabling stock success monitoring
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times
- Increased add-on sales by offering advice on accessory purchases and promoting complimentary products
- Bagged, boxed and wrapped goods with care and attention to best maintain quality and presentation
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service
TELEMARKETING AGENT for HSBC Philippines
ONCE OUTSOURCE COMPANY
04.2005 - 08.2006
- Logged call details and customer information in secure systems, improving data collection measures
- Provided consistent service across multiple communications platforms, channeling brand values throughout customer interactions
- Handled high call volumes, working accurately and efficiently for optimum productivity and profitability
- Achieved daily performance targets, aiding continued department progression in line with sales goals
- Improved call metric standards to exceed performance KPI targets
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction
- Collated and extracted customer data for reporting purposes, aiding progress and performance monitoring
- Maintained accurate records on salesforce to facilitate information flow between customer service and account management teams
- I have been working as a telemarketer agent in a company under HSBC that deals with all kinds of credit cards
- Assessing initial set-up requirements for those people who are convinced to avail any kind of credit cards
- Trained to be a good telemarketer in coordinating closely with the clients through voice call to have their approval to avail credit cards and actively soliciting new clients to ensure we are always reaching our quota's and at the same time nurturing our existing clients accounts, by ensuring their needs and requirements were not only accommodated but surpassed
- Trained to work hard to high standards of creative communication skills to convince mostly our clients to have their approvals to avail our credit cards in able to reach our quotas and to compete with other competitor companies around the country
- Attended regular product training, memorizing key information to enhance customer advice
- Maintained detailed knowledge of product portfolios to competently and expertly advise customers
- Used outstanding problem solving and communication skills to appease dissatisfied customers
- Used expert sales and negotiation skills to secure high-value bookings, providing excellent customer care throughout
Education
Bachelor Degree - Business Management
Richmindale College
Diploma - Higher Education in Sales and Business Management
Kingston University
Diploma of Higher - International Diploma and Studies for HR and Admin Professional
THE FILIPINO INSTITUTE
Diploma of Higher - SECONDARY HIGH SCHOOL DIPLOMA
St. Gregory Academy
Indang, CaviteIELTS -
British Council
04.2007
Bachelor of Science - Psychology/AB Guidance and Counselling
St. Scholastica's College
05.2003
Skills
- Creative writing
- Communications development
- Editing copy
- Media relations
- Peer editing
- Fact checking
- Concept development
- Communications management
- Grammar skills
- Social media expertise
- Editing proficiency
- Time management
- Formatting abilities
- Information gathering
- Public Relations
- Social Media marketing
- Campaign management
- PR strategy development
- Branding
- Business correspondence
- Scheduling
- Reputation management analysis
- Strategic planning
- Strategic corporate guidance
- Budgeting
- Strong linguistic skills
- Computer Literate
- MS Office
- Power Point
- Word
- Excel
- Sales strategy
- Client relations
- Market analysis
- Product knowledge
- Sales forecasting
- Revenue growth
- Negotiation skills
- Sales presentations
- Sales training
- Customer retention
- Cross-selling
- Sales reporting
- Sales metrics
Drivinglicense
UAE VALID DRIVING LICENSED No.2241805, PHILIPPINE VALID DRIVING LICENSED No. D0 1- 19 -007365
Personal Information
- Passport Number: P0981304B
- Date of Birth: 09/23/86
- Marital Status: Married
- Visa Status: Transferable/Employed
Timeline
VEHICLE SERVICE/SERVICE/Senior Sales Advisor
Muller Motor Vehicles Mechanics Repair – L
07.2024 - Current
FREELANCE PRO & LEGAL ASSISTANT
LEGAL AND ADVOCATE OFFICE OF MR RASHED AL MANSOORI
09.2016 - 06.2024
EXECUTIVE SALES, SEC., ACCOUNT, DOCUMENT CONTROLLER
SABHA ADVERTISING COMPANY LLC
03.2013 - 05.2024
SALES AND GENERAL CONTRACTOR OIL & GAS FACILITIES
SABHA ADVERTISING COMPANY L.L.C
02.2013 - 06.2024
CASHIER
LULU HYPERMARKET AL WAHDA MALL
03.2011 - 03.2013
TELEMARKETING AGENT for HSBC Philippines
ONCE OUTSOURCE COMPANY
04.2005 - 08.2006
Diploma - Higher Education in Sales and Business Management
Kingston University
Diploma of Higher - International Diploma and Studies for HR and Admin Professional
THE FILIPINO INSTITUTE
IELTS -
British Council
Bachelor of Science - Psychology/AB Guidance and Counselling
St. Scholastica's College
Bachelor Degree - Business Management
Richmindale College
Diploma of Higher - SECONDARY HIGH SCHOOL DIPLOMA
St. Gregory Academy
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