Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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Mary Ann ferdes

Mary Ann ferdes

dubai,uae

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

13
13
years of professional experience
26
26
years of post-secondary education

Work history

Catering supervisor

Accuro Specialist Support Services LLC
Dubai, UAE
11.2021 - Current
  • Improved customer satisfaction by providing excellent food and service.
  • Maintained cleanliness in all catering areas for a safe and hygienic work environment.
  • Streamlined workflow with efficient planning, resulting in smooth operations.
  • Collaborated with kitchen staff to ensure timely delivery of food orders.
  • Trained new staff members in company procedures to maintain service standards.
  • Conducted inventory checks regularly, keeping stock levels optimal.
  • Inspected produce orders upon arrival, maintaining documentation and storing to avoid spoilage.

Catering supervisor - Dubai Hospital

Keita
Dubai, uae
07.2017 - 11.2021
  • Addressed customer complaints promptly, ensuring their satisfaction.
  • Conducted inventory checks regularly, keeping stock levels optimal.
  • Ensured adherence to dietary restrictions for customised menu options.
  • Assisted the chef in meal preparation when required, ensuring efficient operations.
  • Estimated food consumption for appropriate ordering from vendors and to avoid waste.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.

Cashier

Accuro Specialist Support Services LLC
Dubai, UAE
09.2011 - 07.2017
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Maintained clean and organised workspace to ensure efficient service.
  • Processed payments swiftly for improved customer experience.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.
  • Balanced till at end of day, maintaining accurate records.
  • Demonstrated patience while dealing with difficult customers, maintaining professionalism.
  • Used Point of Sale system efficiently, speeding up transactions.
  • Completed opening and closing procedures each day.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.

Education

Bachelor of Science - Computer Engineering

Columban College
Philippines
10.1997 - 04.2023

Skills

  • Menu planning
  • Staff scheduling
  • Quality control
  • Cash handling
  • Health and safety regulations
  • Budget management
  • Catering equipment operation
  • Stock inventory management
  • Customer service excellence
  • Food allergens awareness
  • Waste reduction strategies
  • Portion control understanding

Languages

English
Advanced
C1

Affiliations

  • Cross word Puzzle Making

Timeline

Catering supervisor

Accuro Specialist Support Services LLC
11.2021 - Current

Catering supervisor - Dubai Hospital

Keita
07.2017 - 11.2021

Cashier

Accuro Specialist Support Services LLC
09.2011 - 07.2017

Bachelor of Science - Computer Engineering

Columban College
10.1997 - 04.2023

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Mary Ann ferdes