MARYANNE ALWAKA
Dubai
Summary
As a Receptionist, I served as the first point of contact for visitors, clients, and staff, consistently delivering a professional and welcoming experience. I efficiently managed multi-line phone systems, scheduled meetings, coordinated office activities, and supported daily administrative operations. With strong organizational skills and attention to detail, I handled document management, maintained visitor logs, and assisted with HR-related tasks such as interview coordination and onboarding support. I demonstrated a high level of discretion when dealing with confidential information and consistently upheld company standards through excellent communication, a polished appearance, and a strong commitment to customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Address Dubai Mall
01.2024 - Current
- Acted as the primary contact for guest inquiries, reservations, and service requests.
- Managed urgent guest concerns and maintenance matters, ensuring timely resolution.
- Kept up-to-date information on room status, guest preferences, and hotel promotions.
- Delivered concierge-level support by offering personalized recommendations to elevate guest experiences.
- Compiled daily reports, capturing guest feedback and operational updates for management review.
- Assisted the Front Office team with various administrative and operational tasks.
Receptionist cum Telephone operator
Holiday inn AlBarsha
01.2021 - 01.2023
- Handling both inbound and outbound calls
- Managing the front desk and maintaining a clean and organized environment
- Providing information about the hotel
- Acting as a link between guest and other departments
Human Resources assistant/Receptionist
Compulyx Ltd
01.2018 - 01.2021
- Handle background check
- Prepare Hr document
- Assist with maintaining personnel files
- Manage interview schedules
- Answering Hr related qualifications
Customer Service Representative
Mkopa Ltd
01.2017 - 03.2018
- Responded to customer inquiries promptly and professionally.
- Resolved complaints efficiently to ensure customer satisfaction.
- Provided accurate information on products and services.
- Processed orders, forms, and service requests.
- Maintained positive relationships with customers.
- Recorded customer interactions and feedback accurately.
- Escalated unresolved issues to appropriate departments.
- Supported internal teams to enhance customer experience.
Education
Diploma In Human Resource Management - Human Resources Management
Nairobi Technical Training Institute
Nairobi Kenya01.2015
Human Resource Management - undefined
Nairobi Technical Training institute
Nairobi01.2014
Skills
- Customer Service Excellence
- Verbal and Written Communication
- Multitasking and Time Management
- Office Administration
- Calendar and Schedule Management
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Data Entry and Document Management
- Reception and Front Desk Operations
- Problem-Solving and Conflict Resolution
- Attention to Detail
- Organization and Prioritization
- Confidentiality and Discretion
- Team Collaboration and Support
- Professional Telephone Etiquette
- Adaptability and Flexibility
- Event and Meeting Coordination
- CRM Systems (if applicable)
- Filing and Records Management
- Relationship Building
- Emotional Intelligence
Accomplishments
Consistently delivered exceptional front desk service, maintaining a 98% visitor satisfaction rate. Recognized for outstanding professionalism and customer care. Successfully supported HR with interview scheduling and handled confidential information with complete discretion. Streamlined front desk operations, improved office efficiency, and trained new receptionists to operational standards. Organized meetings and events with zero scheduling errors and contributed to reducing office supply costs through improved inventory management.
Certification
1.Student governing committee certificate
Year-2016
Institute-Nairobi Technical Training College
2.Diploma in Human resource Management
Year-2017
Institute-Nairobi Technical Training College
3.Certificate of customer excellence
Holiday Inn Dubai Albarsha
Language
English
Swahili
Timeline
Receptionist
Address Dubai Mall
01.2024 - Current
Receptionist cum Telephone operator
Holiday inn AlBarsha
01.2021 - 01.2023
Human Resources assistant/Receptionist
Compulyx Ltd
01.2018 - 01.2021
Customer Service Representative
Mkopa Ltd
01.2017 - 03.2018
Human Resource Management - undefined
Nairobi Technical Training institute
Diploma In Human Resource Management - Human Resources Management
Nairobi Technical Training Institute
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