Mary Arm Georgeth Pastrana
Alghurair Property Building, Al Muraqqabat
Summary
To enhance my ability and gain knowledge in a workplace while building my experience that will develop my skills useful for my growth and professional growth. To gain my talents and expertise in communication among many others as I contribute a exceptional level of work performance. To learn more and adapt the capacity for new skills.
Overview
6
6
years of professional experience
Work History
Virtual Coordinator
Xenial Events - Informa
2023.12 - Current
- Gathered and organized materials to support operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Data Entry Operator
Xenial Events
2021.02 - Current
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Print badges for clients before they enter the hall.
Customer Service Representative
Xenial Events
2021.02 - Current
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Accreditation Executive
Xenial Events - EXPO 2020
2023.11 - 2023.12
- Managed changes to system and assessed security impact of those changes.
- Complied and reviewed regulatory and contractual requirements and accreditation standards to enforce standard policies and procedures.
- Collaborated with contract team to review client contracts and facilitate personnel compliance training.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Printing card badges for different companies and approved their documents if needed.
Sales Advisor
FLC Marketing
2020.03 - 2023.11
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Demonstrated features, answered questions and offered solutions.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
Event Usher
Vibes Events
2021.04 - 2023.02
- Assisted patrons with seating by giving directions and lighting paths.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Handled crowd control to maintain order and prevent overcrowding.
Receptionist Assistant
World Trade Centre
2019.07 - 2021.09
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Bachelor of Arts - Business Administration And Management
City University College of Ajman
Ajman, United Arab Emirates2018-10
Associate of Arts - Human Resources Management
St. Paul University
Quezon City, Manila2016-01
High School Diploma -
The New Filipino Private School
Sharjah, United Arab Emirates2014-03
Skills
- Workflow management
- Adaptability and flexibility
- Recordkeeping
- Project Support
- Event coordination
- Attention to detail
- Data entry
- Relationship building
- Time management
- Customer service
- Multitasking and organization
- MS office
Timeline
Virtual Coordinator
Xenial Events - Informa
2023.12 - Current
Accreditation Executive
Xenial Events - EXPO 2020
2023.11 - 2023.12
Event Usher
Vibes Events
2021.04 - 2023.02
Data Entry Operator
Xenial Events
2021.02 - Current
Customer Service Representative
Xenial Events
2021.02 - Current
Sales Advisor
FLC Marketing
2020.03 - 2023.11
Receptionist Assistant
World Trade Centre
2019.07 - 2021.09
Bachelor of Arts - Business Administration And Management
City University College of Ajman
Associate of Arts - Human Resources Management
St. Paul University
High School Diploma -
The New Filipino Private School