Summary
Overview
Work history
Education
Skills
Languages
Timeline
SoftwareEngineer
MARY BLACIDUS

MARY BLACIDUS

Executive Secretary
Al Hmariya Palace 1, Umm Hurair,Dubai

Summary

Dedicated Senior Executive Assistant with 14 years of experience. Expert in strategic planning and organization and providing comprehensive support to company leaders. Goal-orientated with the ability to meet long-term goals through the daily organization. Dedicated to excellent customer service, client satisfaction, and team communication.

Overview

13
13
years of professional experience
4
4

Years of Bachelors Degree

4
4
years of post-secondary education

Work history

Executive Secretary

Alshaya Group
12.2012 - Current
  • Facilitated smooth communication between the Property SVP and the Property team.
  • Maintained databases and filing systems to boost team efficiency.
  • Taking notes and recording minutes.
  • Kept executives informed of upcoming commitments and responsibilities.
  • Made travel arrangements and booked accommodation for executives.
  • Collaborated with admin teams, human resources, and finance departments on special projects.
  • Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
  • Scheduled Property meetings, assisting with meeting materials, resources, and agendas.
  • Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
  • Prioritized critical items in leadership calendars and adjusted schedules to accommodate them.
  • Fielded calls and resolved general queries to limit pressure on management.
  • Evaluated data and communicated reports to improve strategy planning.
  • Researched and compiled data to prepare documents for Senior Executives to present during meetings.
  • Prepared expense reports to monitor staff and business spending.
  • Assigned work to appropriate members of staff on behalf of Heads of Property.
  • Filed and retrieved corporate records, documents, and reports.
  • Welcomed arriving visitors and directed them to appropriate meeting rooms.
  • Collated information from staff required to resolve customer queries and complaints.

Cost Control Coordinator

Alshaya Group
Dubai
12.2011 - 01.2012
  • Worked with procurement teams to streamline supply chain operations and support cost-effective purchases.
  • Prepared and presented cost purchase reports, providing insights and recommendations for cost-saving measures.
  • Reviewed financial statements and analyzed expenditures to address budget overages.
  • Implemented internal controls and cost-reduction initiatives in support of corporate goals.
  • Completed meticulous monthly balance sheet reconciliations, achieving financial accuracy.
  • Worked with executives to create an annual budget and track actual expenses against projected expenses.
  • Provided valuable insights in monthly and quarterly business planning cycles.
  • Managed and prioritized varied and busy workloads to meet deadlines.
  • Addressed customer complaints and resolved issues.
  • Monitored processes and proposed recommendations for improvements.
  • Answered phone calls and responded to emails from clients.

Trainer / Commi 1

Potbelly Snadwich Shop Alshaya Group
11.2010 - 11.2011
  • Performed system demonstrations, new product and quality assurance to enhance training programs.
  • Motivated and encouraged team to maintain work ethics and positive environment.
  • Collaborated with stakeholders and team to maintain outstanding service to clients and learners aligned with required standards.
  • Regularly updated training programmes to keep content fresh and engaging.
  • Educated students about safety requirements and consistently enforced rules.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Skilfully established positive rapport with restaurant guests to deliver personalised customer service.
  • Managed timing standards in food deliveries to minimise delays.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Clearly communicated menu alterations in customer orders to kitchen staff to maximise order accuracy.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Attended to customer's needs proactively for first-class waiting service.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Practiced healthy and safety measures to comply with regulations.

Education

Bachelor of Science - Laboratory / Microbiologist

University of Baguio
Philippines
06.1992 - 03.1996

Skills

  • PC Skills:
  • Microsoft Office, MS Windows, Excel, PowerPoint
  • Key Professional Skills:
  • Ability to learn and acquire new knowledge and experience
  • Excel proficiency
  • Customer interaction management
  • Time management
  • Problem-solving
  • Team building

Languages

English
Fluent
A1
Malayalam
Elementary
A2

Timeline

Executive Secretary

Alshaya Group
12.2012 - Current

Cost Control Coordinator

Alshaya Group
12.2011 - 01.2012

Trainer / Commi 1

Potbelly Snadwich Shop Alshaya Group
11.2010 - 11.2011

Bachelor of Science - Laboratory / Microbiologist

University of Baguio
06.1992 - 03.1996

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MARY BLACIDUSExecutive Secretary