MARY CAROLYNE ROSERO
TRAVEL EXPERT
AL BARSHA 1, AL BARAKA BLDG., FLAT 601,DUBAI
Summary
Original Travel Agent with over 2 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Punctual self-starter with unprecedented skills in airline ticketing, customer service, booking hotels/cars/activities and escalations.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Travel Agent
TELEPERFORMANCE
CEBU, PHILIPPINES
11.2019 - 01.2022
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Directed passengers to correct loading gates or areas for departures and connections.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Morning Radio Host
105.1 HALO-HALO RADIO
CEBU, PHILIPPINES
11.2018 - 12.2018
- Conferred with advertising partners to develop and deploy effective promotional strategies.
- Built broadcast storylines to interest listeners and grow station audience.
- Presented weather, news and commercials to listeners.
- Operated studio equipment and produced show advertisements.
- Interviewed show guests and moderated discussions.
- Recorded ads and commercials for over local businesses, edited cuts and aired results on strict schedules.
- Played music tracks from playlists provided by station management.
ESL Language Teacher
YOKITALK
CEBU, PHILIPPINES
11.2017 - 06.2018
- Developed activities and integrated technology to diversify instruction.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Administered and graded tests and assignments to evaluate student progress.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Educated students in basics of English grammar and conversational speaking.
- Improved instruction methods by using various assessment tools and strategies.
- Employed variety of assessment tools and strategies to improve instruction methods.
ESL Language Teacher
NATIVE CAMP
CEBU, PHILIPPINES
02.2014 - 08.2017
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Facilitated class discussion to help students work through questions and expand understanding.
- Assessed work of adult students to evaluate progress and identify areas for improvement.
- Managed several internet-based language programs.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
- Balanced instruction, demonstration and personal work time for optimal student learning.
Radio Host
GMA NETWORK
CEBU, PHILIPPINES
02.2014 - 02.2015
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Conferred with advertising partners to develop and deploy effective promotional strategies.
- Facilitated live coverage of special events, promotions and sports matches.
- Interviewed show guests and moderated discussions.
- Made promotional appearances at public events.
Radio Host
UNIVERSITY OF MINDANAO BROADCASTING NETWORK
CEBU, PHILIPPINES
07.2011 - 01.2013
- Announced ads, song switches and breaking news segments for radio broadcasts.
- Read prepared scripts for radio and television shows.
- Researched topics for comment and discussion.
- Interviewed show guests and moderated discussions.
- Played music tracks from playlists provided by station management.
- Operated studio equipment and produced show advertisements.
Customer Service Agent
VCUSTOMER
CEBU, PHILIPPINES
06.2012 - 12.2012
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Interfaced with airlines, shipping, trucking and related carriers to understand requirements and track shipments.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Provided primary customer support to internal and external customers.
- Educated customers on company systems, form completion and access to services.
Education
Bachelor of Science And/with Education Degree - Bachelor of Education
CEBU INSTITUTE of TECHNOLOGY-UNIVERSITY
CEBU CITY, PHILIPPINES 03.2018 - 03.2020
Skills
Hotel accommodations
Company guidelines and procedures
Itineraries
Travel research
Marketing
Global destinations
Multitasking Abilities
Teamwork and Collaboration
Good Telephone Etiquette
Dependable and Responsible
Certification
Food & Beverage Service
Timeline
Travel Agent
TELEPERFORMANCE
11.2019 - 01.2022
Morning Radio Host
105.1 HALO-HALO RADIO
11.2018 - 12.2018
Bachelor of Science And/with Education Degree - Bachelor of Education
CEBU INSTITUTE of TECHNOLOGY-UNIVERSITY
03.2018 - 03.2020
ESL Language Teacher
YOKITALK
11.2017 - 06.2018
Food & Beverage Service
09-2016
ESL Language Teacher
NATIVE CAMP
02.2014 - 08.2017
Radio Host
GMA NETWORK
02.2014 - 02.2015
Customer Service Agent
VCUSTOMER
06.2012 - 12.2012
Radio Host
UNIVERSITY OF MINDANAO BROADCASTING NETWORK
07.2011 - 01.2013