Maryem Aouni
Dubai
Summary
Dedicated and customer service-oriented individual with defined skills in providing exceptional services in healthcare settings.
Experience working in this field for the past 7 years. Incredible oral communication skills when answering questions and dealing with customer concerns.
Excellent problem-solving ability that helps resolve customer issues.
Strong leadership skills that help customer service representatives on the team work toward specific goals and to a high standard of quality.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Dr Kamkar Medical & Physiotherapy Center
02.2022 - 06.2023
- Strategizing and monitoring the daily activities of customer service operations.
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies and explaining these to staff and patients.
- Managing cashier coverage and customer flow to ensure proficient customer service.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.
Patients Relations Coordinator
Dr Kamkar Medical & Physiotherapy Center
09.2021 - 02.2022
- Arranging appointments.
- Consulting with patients.
- Developing care and treatment plans.
- Evaluating patient progress.
- Treat patients with empathy and respect while conducting oneself in a professional manner.
- Assisting with securing funding for medical care.
Medical Billing Coordinator
Al Tadawi Hospital Group
05.2021 - 08.2021
- Planning and supervising billing and collection operations.
- Coordinating with other departments to ensure the accuracy of billing information.
- Corresponding with clients, answering questions, and resolving issues.
- Following up on outstanding payments.
- Preparing and sending invoices.
Health Care Senior Customer Service Executive
Al Tadawi Hospital Group
02.2019 - 05.2021
- Greeting customers in a friendly, professional manner.
- Answering telephonic and e-mail inquiries.
- Understanding and interpreting health plan benefits and determining patient eligibility.
- Assisting patients with appointment scheduling.
- Managing and resolving customer complaints and escalating complex issues to the appropriate department
- Working closely with healthcare providers to ensure seamless patient care and service
Customer Service Officer
Carrefour MAF Group
01.2015 - 07.2016
- Maintains excellent guest service at all times.
- Handles all guest complaints promptly and professionally and ensures immediate escalation to the Manager on duty as required.
- Monitors and carries out stock checks with the necessary controls.
Education
Master's degree - Finance General
Higher School of Commerce, ESCT Business School University of Manouba
Tunisia03.2015
Bachelor's degree - Fundamental license in management specializing in finance
Higher School of Commerce, ESCT Business School University of Manouba
Tunisia06.2013
Bachelor's degree - Economics and Business Management
Al Rafaha School
Tunisia06.2009
Skills
- First-hand experience in communicating with patients, hospital staff and visitors in a polite and helpful manner, as reflected in the facility’s policies and practices
- Especially talented in independently prioritizing healthcare customer service work flow including work queue management and insurance verifications
- Track record of effectively monitoring department work queues and providing correlating feedback
- Agile Learn
- Highly Organized
- Attention to details
Languages
Arabic Native
English Proficient
French Proficient
Personal Information
- Date of Birth: 10/29/1989
- Nationality: Tunisia
Personal interests
- Solving puzzle games.
- Organizing events in the community .
- Travelling and meeting new people.
Additional Information
- “References available upon request.”
Timeline
Customer Service Supervisor
Dr Kamkar Medical & Physiotherapy Center
02.2022 - 06.2023
Patients Relations Coordinator
Dr Kamkar Medical & Physiotherapy Center
09.2021 - 02.2022
Medical Billing Coordinator
Al Tadawi Hospital Group
05.2021 - 08.2021
Health Care Senior Customer Service Executive
Al Tadawi Hospital Group
02.2019 - 05.2021
Customer Service Officer
Carrefour MAF Group
01.2015 - 07.2016
Master's degree - Finance General
Higher School of Commerce, ESCT Business School University of Manouba
Bachelor's degree - Fundamental license in management specializing in finance
Higher School of Commerce, ESCT Business School University of Manouba
Bachelor's degree - Economics and Business Management
Al Rafaha School
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