Mary Grace Diaz
Abu Dhabi,United Arab Emirates
Summary
From a talented Accounts Officer with experience in credit control, balance reconciliation and Account processing to now an excellent waitress.
Offering friendly and professional demeanour, with willingness to learn and grow in hospitality environment. Brings ability to quickly grasp restaurant operations and deliver high-quality service. Ready to use and develop strong communication and multitasking skills in waitress role.
Overview
6
6
years of professional experience
Work history
Waitress
Mumu Tea and Cafe Trading LLC
Abu Dhabi, United Arab Emirates
2024.04 - 2026.02
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Managed table settings for enhanced dining experience.
Business & Client Relation Assistant
Cebuana Lhuillier Pawnshop and Money Remittance
2023.03 - 2023.09
- Promoted new products and services to increase branch loyalty.
- Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
- Completed accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed cash deposits and withdrawals for customers.
- Organized transfers to move money between customer accounts, and businesses.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Adhered to vault security procedures and access requirements.
- Took care to verify transactions and maintain security protocols, protecting institution from avoidable losses.
- Observed correct procedures regarding financial and customer information to prevent breaches and data misuse.
- Liaised with clients to maintain relationships and foster repeat business.
Accounts Officer
Card MRI Rizal Bank
2019.10 - 2022.01
- Delivered a high level of customer service, providing timely, accurate case updates at each stage of the application process.
- Established accurate risk assessments to identify potential vulnerability indicators.
- Analysed financial statements to identify client viability and risk.
- Prepared documentation on loan repayment feasibility.
- Updated client records with successful credit and loan applications.
- Prompted customers with overdue payments to avoid penalties.
- Devised credit and repayment plans for secure finance management.
- Process accounts payable and receivable, depending on role
- Utilize database software to organize financial account information.
- Handle account inquiries from internal and external sources.
- Make regular contact with clients to ensure payment.
- Ensure company financial accounts, such as credit cards, are paid on time.
- Perform internal audits on financial activities as necessary.
- Review both incoming and outgoing invoices.
- Generate financial reports for review regulatory authorities.
Education
Bachelor of Science in Business Administration - Human Resources Development Management
Saint Joseph College of Sindangan Inc.
Sindangan Zamboanga del Norte, PhilippinesSkills
- Hospitality service expertise
- Tills operation
- Stock rotation practices
- Order taking proficiency
- Hospitality-Focused mindset
- Cash handling
- Customer Service
- Table clearing
- Upselling
Timeline
Waitress
Mumu Tea and Cafe Trading LLC
2024.04 - 2026.02
Business & Client Relation Assistant
Cebuana Lhuillier Pawnshop and Money Remittance
2023.03 - 2023.09
Accounts Officer
Card MRI Rizal Bank
2019.10 - 2022.01
Bachelor of Science in Business Administration - Human Resources Development Management
Saint Joseph College of Sindangan Inc.