Mary Grace Sanolan
Al Rigga Diera
Overview
14
14
years of professional experience
Work History
House Cleaner
Elite maids company
10.2020 - 02.2023
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Responded to requests from patrons for linens and toiletries.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Documented and reported necessary facility and building repairs observed.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
- Categorized laundry received by clients based on fabric type.
- Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
- Attended to locker area by laundering dirty towels and clearing away stray slippers.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Kept building entryway glass clean and polished for professional presentation.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeper
Abu dhabi
09.2017 - 09.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Kept building entryway glass clean and polished for professional presentation.
- Responded to requests from patrons for linens and toiletries.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
Housekeeper
saudi arabia
08.2015 - 08.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to requests from patrons for linens and toiletries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
Administrative Coordinator
NET Logistic Company
06.2014 - 07.2015
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Coordinated flights, ground transportation and hotel accommodations.
- Transcribed meeting minutes for management's records.
- Responded to questions and managed communications with patients and coordinates.
Cashier Supervisor
Gaisano supermarket
04.2013 - 05.2014
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
Sales Assistant
SM manila
04.2012 - 04.2013
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Completed orders and organized product deliveries to meet customer timetables.
- Maintained records related to sales, returns and inventory availability.
Recieptionist
Manila hotel
03.2011 - 03.2012
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
Debt Collector
Big 8 lending company
01.2010 - 02.2011
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Trained new team members on scripts, company services and collection strategies.
Cashier Team Lead
commercial of custom
12.2009 - 12.2010
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
Education
Associate of Science - Computer Science And Programming
Tesda Traning School
Rodriguez Rizal Philippines06.2012
Master of Science -
Jose Abad Santos High School
Manila City03.2009
No Degree -
Janssenville Elementary School
Antipolo City01.2006
Skills
- Chemical Cleaners
- Surface Sanitation
- Floor Cleaning, Polishing and Waxing
- Hospitality Management
- Cart Stocking and Organization
- Team Support and Collaboration
- Debris Collection
- Providing Feedback
- Guest Satisfaction
- Customer Retention
- Documenting Hours Worked
- Image Management
Languages
English
Advanced (C1)
Arabic
Advanced (C1)
tagalog
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
House Cleaner
Elite maids company
10.2020 - 02.2023
Housekeeper
Abu dhabi
09.2017 - 09.2020
Housekeeper
saudi arabia
08.2015 - 08.2017
Administrative Coordinator
NET Logistic Company
06.2014 - 07.2015
Cashier Supervisor
Gaisano supermarket
04.2013 - 05.2014
Sales Assistant
SM manila
04.2012 - 04.2013
Recieptionist
Manila hotel
03.2011 - 03.2012
Debt Collector
Big 8 lending company
01.2010 - 02.2011
Cashier Team Lead
commercial of custom
12.2009 - 12.2010
Associate of Science - Computer Science And Programming
Tesda Traning School
Master of Science -
Jose Abad Santos High School
No Degree -
Janssenville Elementary School