Overview
Work History
Education
Skills
Languages
Timeline
Generic
Mary Grace Sanolan

Mary Grace Sanolan

Al Rigga Diera

Overview

14
14
years of professional experience

Work History

House Cleaner

Elite maids company
10.2020 - 02.2023
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Responded to requests from patrons for linens and toiletries.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Documented and reported necessary facility and building repairs observed.
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa.
  • Categorized laundry received by clients based on fabric type.
  • Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
  • Attended to locker area by laundering dirty towels and clearing away stray slippers.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Kept building entryway glass clean and polished for professional presentation.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Housekeeper

Abu dhabi
09.2017 - 09.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Kept building entryway glass clean and polished for professional presentation.
  • Responded to requests from patrons for linens and toiletries.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.

Housekeeper

saudi arabia
08.2015 - 08.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Responded to requests from patrons for linens and toiletries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Adhered to professional house cleaning checklist.

Administrative Coordinator

NET Logistic Company
06.2014 - 07.2015
  • Prepared detailed documents and reports in adherence administrative processes.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Collaborated in timely processing of billing and accounts receivables.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Coordinated flights, ground transportation and hotel accommodations.
  • Transcribed meeting minutes for management's records.
  • Responded to questions and managed communications with patients and coordinates.

Cashier Supervisor

Gaisano supermarket
04.2013 - 05.2014
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash.
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.

Sales Assistant

SM manila
04.2012 - 04.2013
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Fielded customer questions to share information about products, availability and pricing.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Maintained records related to sales, returns and inventory availability.

Recieptionist

Manila hotel
03.2011 - 03.2012
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.

Debt Collector

Big 8 lending company
01.2010 - 02.2011
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Trained new team members on scripts, company services and collection strategies.

Cashier Team Lead

commercial of custom
12.2009 - 12.2010
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.

Education

Associate of Science - Computer Science And Programming

Tesda Traning School
Rodriguez Rizal Philippines
06.2012

Master of Science -

Jose Abad Santos High School
Manila City
03.2009

No Degree -

Janssenville Elementary School
Antipolo City
01.2006

Skills

  • Chemical Cleaners
  • Surface Sanitation
  • Floor Cleaning, Polishing and Waxing
  • Hospitality Management
  • Cart Stocking and Organization
  • Team Support and Collaboration
  • Debris Collection
  • Providing Feedback
  • Guest Satisfaction
  • Customer Retention
  • Documenting Hours Worked
  • Image Management

Languages

English
Advanced (C1)
Arabic
Advanced (C1)
tagalog
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)

Timeline

House Cleaner

Elite maids company
10.2020 - 02.2023

Housekeeper

Abu dhabi
09.2017 - 09.2020

Housekeeper

saudi arabia
08.2015 - 08.2017

Administrative Coordinator

NET Logistic Company
06.2014 - 07.2015

Cashier Supervisor

Gaisano supermarket
04.2013 - 05.2014

Sales Assistant

SM manila
04.2012 - 04.2013

Recieptionist

Manila hotel
03.2011 - 03.2012

Debt Collector

Big 8 lending company
01.2010 - 02.2011

Cashier Team Lead

commercial of custom
12.2009 - 12.2010

Associate of Science - Computer Science And Programming

Tesda Traning School

Master of Science -

Jose Abad Santos High School

No Degree -

Janssenville Elementary School

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Mary Grace Sanolan