Mary Jane Senado
Dubai
Summary
Experienced Multi Outlet Manager with strength in delivering high and consistent standards of customer service. Demonstrates strong skills in evaluating employee performance, providing training and guidance to leverage customer satisfaction. Brings natural flair for hospitality.
Motivated Manager with 15 years of experience, recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team-building record.
Overview
13
13
years of professional experience
Work History
Multi Outlet Manager
Radisson Blu Dubai Media City
09.2023 - Current
- Managed 6 outlets daily by establishing standard operating procedure (SOP's) for all aspect of business.
- Optimized profits by controlling food, beverage and labor costs daily.
- Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands.
- Minimized loss and misuse of equipment through proper supervision and staff training.
- Estimated supply requirements based on historical needs and projected business levels.
- Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Designed table settings to be aesthetically pleasing and comfortable for guests, upholding restaurant's customer service standards.
- Maintained overall knowledge of functionality in every department to facilitate assistance when needed.
- Managed rotas to cover high service level periods and avoid service delays.
- Oversaw budgeting processes, ensuring financial targets were met through strategic resource allocation.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Monitored market trends to identify new product opportunities that aligned with consumer preferences and store objectives.
- Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms, minimizing costs.
Outlet Café Manager
Al Maha Arjaan by Rotana
02.2023 - 09.2023
Lounge & Bar Manager
Anantara Hotel & Resorts
07.2021 - 11.2022
Outlet Assistant Manager
Al Baleed Resorts & Spa by Anantara
03.2019 - 06.2021
Floor Manager
Japanese Restaurant
10.2017 - 10.2018
Outlet Assistant Manager
Italian Restaurant, Grand Hyatt Hotel
01.2016 - 09.2017
Assistant Executive Lounge Manager
Grand Hyatt Muscat
09.2014 - 01.2016
Assistant Manager
All Day Dining Restaurant, Grand Hyatt Hotel
09.2012 - 09.2014
Education
Some College (No Degree) - BS Accountancy
University of Luzon Colleges
06.2000
High School Diploma - Culinary
Estanza National High School
Estanza Lingayen Pangasinan04-1998
Skills
- Menu planning
- Labour and food cost control
- Payroll and scheduling
- Customer service best practices
- Operations management
- Staff performance evaluations
- Sales performance monitoring
- Full service restaurant background
- Staff development and mentoring
- Financial reporting
- Performance analysis
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
Languages
English
Fluent
Arabic
Intermediate
Spanish
Intermediate
Timeline
Multi Outlet Manager
Radisson Blu Dubai Media City
09.2023 - Current
Outlet Café Manager
Al Maha Arjaan by Rotana
02.2023 - 09.2023
Lounge & Bar Manager
Anantara Hotel & Resorts
07.2021 - 11.2022
Outlet Assistant Manager
Al Baleed Resorts & Spa by Anantara
03.2019 - 06.2021
Floor Manager
Japanese Restaurant
10.2017 - 10.2018
Outlet Assistant Manager
Italian Restaurant, Grand Hyatt Hotel
01.2016 - 09.2017
Assistant Executive Lounge Manager
Grand Hyatt Muscat
09.2014 - 01.2016
Assistant Manager
All Day Dining Restaurant, Grand Hyatt Hotel
09.2012 - 09.2014
Some College (No Degree) - BS Accountancy
University of Luzon Colleges
High School Diploma - Culinary
Estanza National High School
References
References available upon request.
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