Summary
Overview
Work History
Education
Skills
Timeline
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MARYJOY GONZALES

MARYJOY GONZALES

Customer Service Representative
Dubai

Summary

Seeking a dynamic company that offers ample opportunities for professional development and growth. Expertise and skills can be effectively utilized. Eager to contribute to an organization that values innovation and fosters a collaborative work environment. Committed to leveraging acquired experience to make a significant impact and drive success within the company.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Lizardbear TaskUs Inc
09.2019 - 04.2025
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Alorica
10.2018 - 07.2019

Counter Sales Agent

Thrifty Car Rental Dubai
10.2014 - 09.2016


  • Addressed customer inquiries with personalized attention, fostering loyalty and repeat business.
  • Developed strong rapport with clientele through attentive listening skills and genuine interest in their needs.
  • Dealing with customer enquiries about the availability and cost of vehicles
  • Responsible for inspecting vehicles before issuing and upon returned.
  • Maintained the cleanliness and needs of the vehicle to ensure professional appearance for customer.

Reservation Agent

Moscow Hotel Dubai
03.2012 - 09.2014
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Ensure the accuracy of correspondences and information being stored or distributed according to the Front Office Standard Operation Procedures
  • Review accounts and charges of guest during the check-out process

Receptionist

Moscow Hotel Dubai
07.2010 - 03.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Telephone Operator

Moscow Hotel Dubai
12.2009 - 07.2010
  • Maintained accurate records of calls placed and received.
  • Monitored call queues and worked quickly to answer and resolve inquiries in accordance with specified standards.
  • Ensure the correct operation of switch board for accurate transfer of internal and external calls

Education

Bachelor of Science - Nursing & Midwifery

University of Batangas
Philippines
01.2008

Skills

  • Customer service
  • Professional telephone demeanor
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience

Timeline

Customer Service Representative

Lizardbear TaskUs Inc
09.2019 - 04.2025

Customer Service Representative

Alorica
10.2018 - 07.2019

Counter Sales Agent

Thrifty Car Rental Dubai
10.2014 - 09.2016

Reservation Agent

Moscow Hotel Dubai
03.2012 - 09.2014

Receptionist

Moscow Hotel Dubai
07.2010 - 03.2012

Telephone Operator

Moscow Hotel Dubai
12.2009 - 07.2010

Bachelor of Science - Nursing & Midwifery

University of Batangas

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MARYJOY GONZALESCustomer Service Representative