Mary Joy Ramirez
Registered Medical Technologist
Dubai
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Waitress/Hostess
Jollibee
Santiago City
09.2012 - 03.2013
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waitress/Hostess
Jollibee
Santiago City
03.2012 - 09.2012
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor In Medical Laboratory Science - Medical Laboratory Technology
University of La Salette
Dubinan East, Santiago City, Isabela, Philippines 03.2012 - 04.2016
Skills
Organization and Time Management
Attention to Detail
Excellent Communication
Teamwork and Collaboration
Multitasking Abilities
Clerical Support
Self-Motivated
MS Office
Good Telephone Etiquette
Analytical and Critical Thinking
Timeline
Waitress/Hostess
Jollibee
09.2012 - 03.2013
Waitress/Hostess
Jollibee
03.2012 - 09.2012
Bachelor In Medical Laboratory Science - Medical Laboratory Technology
University of La Salette
03.2012 - 04.2016