Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mary Joy Ramirez

Mary Joy Ramirez

Registered Medical Technologist
Dubai

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Waitress/Hostess

Jollibee
Santiago City
09.2012 - 03.2013
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials, and took drink orders.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Waitress/Hostess

Jollibee
Santiago City
03.2012 - 09.2012
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Bachelor In Medical Laboratory Science - Medical Laboratory Technology

University of La Salette
Dubinan East, Santiago City, Isabela, Philippines
03.2012 - 04.2016

Skills

    Organization and Time Management

Timeline

Waitress/Hostess

Jollibee
09.2012 - 03.2013

Waitress/Hostess

Jollibee
03.2012 - 09.2012

Bachelor In Medical Laboratory Science - Medical Laboratory Technology

University of La Salette
03.2012 - 04.2016
Mary Joy RamirezRegistered Medical Technologist