Mary Joy AJ Barcenilla
Dubai
Summary
Detail-oriented professional with exceptional communication skills and a strong commitment to quality assurance. Demonstrated expertise in resolving customer queries and enhancing satisfaction through effective problem-solving strategies. A proactive approach to identifying issues and implementing solutions ensures a seamless experience for clients. Passionate about fostering positive relationships and driving continuous improvement in service delivery.
Overview
5
5
years of professional experience
Work History
Product Quality Observer (QA Analyst)
Amherst Laboratories, Inc.
06.2025 - 03.2026
- Responded promptly to email inquiries, providing clear information to support query resolution.
- Prepared various written communications, documents, and reports to assist team operations.
- Compiled reports on claim outcomes for review by senior management.
- Created detailed reports on database status to identify areas needing improvement.
- Documented activities through regular report preparation.
- Recognized issues, analyzed data, and suggested practical solutions.
- Maintained polite and effective working relationships with colleagues and clients.
Compounding Pharmacist
Sweet Treat Pharmacy and Compounding Lab Inc.
10.2024 - 05.2025
- Assisted in managing complaints through clear communication and problem resolution.
- Supported maintenance of clean and safe work environments to reduce accident risks.
- Helped meet service time and quality objectives.
- Addressed customer concerns and escalated significant issues to supervisors.
- Provided clear, step-by-step solutions to resolve customer queries.
- Guided and supported colleagues to improve overall team performance.
- Contributed to schedule adherence through effective planning and coordination.
- Prepared communications and information for team meetings.
- Delivered customer service to enhance engagement and satisfaction.
- Managed food stall operations, including stock ordering, inventory control, and financial accounting.
- Conducted daily financial reconciliations, accurately accounting for sales and managing petty cash.
- Conducted inventory checks regularly, accurately accounting for all stock to prevent discrepancies.
Store Pharmacist/ Store Supervisor
A.S Watsons Group
07.2023 - 07.2024
- Handled complaints through clear communication and effective problem-solving.
- Ensured clean and safe working environments, reducing accident risks.
- Met service time and quality objectives.
- Interacted with customers to gain insights into needs and deliver satisfactory service.
- Addressed customer queries by employing effective communication and providing step-by-step solutions.
- Assisted team by taking on additional tasks.
- Executed day-to-day administrative tasks to support staff requirements.
- Managed email inquiries promptly, delivering clear information to resolve queries.
- Compiled detailed reports on business performance and presented findings to stakeholders.
- Developed comprehensive project documentation, including reports, proposals, and presentations.
- Created tailored daily reports to monitor compliance with core measures.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
Store Pharmacist/ Junior Supervisor
Mercury Drug Corporation
03.2021 - 06.2023
- Delivered customer service, promptly resolving complaints and issues.
- Supported implementation of customer service strategies, enhancing client satisfaction and retention rates.
- Facilitated positive delivery experiences by addressing customer concerns effectively.
- Managed inventory movements, stock control and replenishment.
- Established strong relationships with customers, fostering trust and loyalty.
- Delivered exceptional customer service, resolving complaints and answering questions promptly.
- Collaborated with team members to deliver exceptional customer service.
- Delivered exceptional customer service to ensure client satisfaction and repeat business.
Education
Bachelor of Science - Pharmacy
University of Perpetual Help
Laguna2019
Skills
- Effective collaboration
- Customer service proficiency
- Customer engagement strategies
- Analytical problem-solving
- Effective communication
- Prioritization and scheduling
- Stock management
- Comprehensive understanding of products
- Proficient in computer applications
- Strong organizational abilities
- Counseling patients
- Strong attention to detail
Languages
English
Advanced (C1)
Hobbies and interests
- Sports
- Dancing
Timeline
Product Quality Observer (QA Analyst)
Amherst Laboratories, Inc.
06.2025 - 03.2026
Compounding Pharmacist
Sweet Treat Pharmacy and Compounding Lab Inc.
10.2024 - 05.2025
Store Pharmacist/ Store Supervisor
A.S Watsons Group
07.2023 - 07.2024
Store Pharmacist/ Junior Supervisor
Mercury Drug Corporation
03.2021 - 06.2023
Bachelor of Science - Pharmacy
University of Perpetual Help