MARY LEAH ZAIDI
ABU DHABI
Summary
Results-driven Procurement Officer offering superior research abilities, sound judgment and meticulous organizational skills. Meets internal supply needs while maintaining budget and operational goals.
Overview
20
20
years of professional experience
Work History
Helpdesk Specialist
Khidmah LLC
06.2022 - 05.2023
- Achieving the teams KPI by recognizing request requirements, assigning to the IT engineers and ensuring that latency time is reduced.
- Supports external providers through internal coordination with Supply Chain and Finance related to contracts, LPOs and invoices
Procurement Officer
Khidmah LLC
12.2014 - 06.2022
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Developed and strengthened supplier relationships.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Researched and identified potential new suppliers to increase vendor base.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Established relationships with vendors and suppliers to streamline procurement operations.
- Negotiated contracts and agreements with suppliers to achieve best pricing and terms.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Evaluated supplier performance and identified areas for improvement.
Administrative Assistant
Khidmah LLC
09.2009 - 12.2014
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Records minutes of the meeting
- Prepare material requisition
- Issuance of the materials in the EAM system
- Liaise with site storekeeper in ensuring that the material stock is adequate and can cover breakdown maintenance
- Supports the FM Manager in CAPEX preparation
Customer Service Representative
Sitel Philippines
06.2007 - 07.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Technical Support Representative
Teleperformance Philippines
05.2006 - 05.2009
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Grade School Teacher
Sacred Heart Academy Pasig
06.2004 - 03.2006
- Teaches computer basics to Level 1-3 students and Social Studies and Filipino language to Level 4 students.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
Grade School Teacher
St. Paul College Makati
07.2003 - 03.2004
- Teaches computer basics and Social Studies to Level 1 students
- Built positive relationships with parents to involve families in educational process.
Education
Bachelor of Science - History Teacher Education
Philippine Normal University
Manila, Philippines03.2002
Skills
- Reading Comprehension
- Help Desk Support
- Service Ticket Tracking
- Operational Improvements
- Supplier Performance Management
- Order Placement
Languages
English
Bilingual or Proficient (C2)
Timeline
Helpdesk Specialist
Khidmah LLC
06.2022 - 05.2023
Procurement Officer
Khidmah LLC
12.2014 - 06.2022
Administrative Assistant
Khidmah LLC
09.2009 - 12.2014
Customer Service Representative
Sitel Philippines
06.2007 - 07.2009
Technical Support Representative
Teleperformance Philippines
05.2006 - 05.2009
Grade School Teacher
Sacred Heart Academy Pasig
06.2004 - 03.2006
Grade School Teacher
St. Paul College Makati
07.2003 - 03.2004
Bachelor of Science - History Teacher Education
Philippine Normal University
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