MARYNEL BUCO
DUBAI
Summary
Experienced executive with a proven track record of delivering mission-critical results in IT business operations. Committed to contributing to company objectives and adding significant business value in a leading organization. Skilled in cross-cultural team management and effective communication, with a strong entrepreneurial mindset for driving optimal profitability. Seeking a challenging position with a reputable organization to leverage expertise and continue making a meaningful impact. Disciplined and forward-thinking with excellent communication and team-building skills. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CONTRACTING EXECUTIVE
Meeting Point Emirates
2022.06 - 2024.06
- Managing to input in the system of 120 or more depending on the peak season upon receiving Contracts and Promotional Rates.
- Monitoring 40 - 150 email per day for New and Revised Contracts, Hotels Promotional Rate and other task need an attention.
- Sending a Daily report and Weekly report regarding on overall performance of the team.
- Communicating with concerned people on fast paced solutions with great enthusiast to solve problems.
ACCOUNT RECEIVABLE / RESERVATION EXECUTIVE
ANEX TOURISM WORLDWIDE DMCC
2018.11 - 2022.05
- All related task with regards on Hotels payments. Checking Proforma Invoice for future bookings on daily basis and creating a Summary for total payment on weekly basis from assigned hotel list. Ensure that Tax invoice is well received with correct amounts agreed on both parties ( Company and Hotel Accounts department).
- As reservation agent for 8 months assigned for Communicating on Travel Agency partners and Hotel partners for Customers Booking confirmation regarding on check in and check out details.
RESERVATION SPECIALIST
WAKANOW.COM LLC
2015.09 - 2018.04
- Managing all `Hotel Reservation details from inquiry, guest hotels complains until guest check out.
- Assisting and Confirming a daily of 100 - 150 confirmed bookings per day with smooth transition to Accounts Department regarding on priority basis for payment.
- Communication through email, phone calls from client partners and hotel partners.
FRONT OFFICE RECEPTIONIST
GRAND MIDWEST HOTEL APT. DUBAI
2014.04 - 2015.08
- Assisting all Check In guest upon arrival.
- Approximately 70 incoming calls and emails and faxes per day has been managed.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
FRONT OFFICE RECEPTIONIST
MARMARA HOTEL APT. DUBAI
2012.08 - 2014.03
- Checking in and checking out guests accordingly.
- Preparing all form for expected arrival on daily basis.
- Giving guest great customer service.
- Receiving and sending email approximately 30-45 email and calls per day
- Maintained timelines and accuracy for the assigned schedule from Front Office MANAGER.
Education
Bachelor of Mass Communication - Broadcasting
Lyceum of The Philippines University
Metro Manila, Philippines10.2001
Skills
- Interpersonal Skills
- Operations Management
- Executive Support
- Customer-Oriented
- Customer Relations
Languages
English
Tagalog
Duties and Responsibilities
- Ensure accurate and proper input for Contracts, Hotel Rates Promotions and prioritized important task accordingly.
- Monitoring New and Revised Contracts, Hotel Rate Promotions, Hotels Stop Sale Availability on daily basis.
- Provide Contracts, Rate Changes details with designated department when needed.
- Manage, Create, update important documents using software.
- Filing Contracts, List of Direct contact persons, colleagues with their designated departments together with important details for smooth flow of work.
- Communicating through Phone Calls, emails, face to face with great work of ethics.
- Analyzing the problems occur with our partner clients, hotels, other departments related to contracts and do immediate actions accordingly by giving appropriate solutions fast for the specific issue.
Personal Information
- Age: 44
- Title: Administration / Travel & Tourism
- Date of Birth: 04/12/80
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
Certification
- Conflict Management Training - May 26,2024
- Time Management Training - May 26,2024
- Team Work Training - May 26,2024
- Enjoy Your Job Training - May 29,2024
- Count to 10 ( Managing Emotions) Training - May 21,2024
- Ownership Training - May 21,2021
Timeline
CONTRACTING EXECUTIVE
Meeting Point Emirates
2022.06 - 2024.06
ACCOUNT RECEIVABLE / RESERVATION EXECUTIVE
ANEX TOURISM WORLDWIDE DMCC
2018.11 - 2022.05
RESERVATION SPECIALIST
WAKANOW.COM LLC
2015.09 - 2018.04
FRONT OFFICE RECEPTIONIST
GRAND MIDWEST HOTEL APT. DUBAI
2014.04 - 2015.08
FRONT OFFICE RECEPTIONIST
MARMARA HOTEL APT. DUBAI
2012.08 - 2014.03
Bachelor of Mass Communication - Broadcasting
Lyceum of The Philippines University
- Conflict Management Training - May 26,2024
- Time Management Training - May 26,2024
- Team Work Training - May 26,2024
- Enjoy Your Job Training - May 29,2024
- Count to 10 ( Managing Emotions) Training - May 21,2024
- Ownership Training - May 21,2021
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