Mary Nidhasha CLEETUS P
SHARJAH
Summary
Experienced customer service professional with a strong background in the service industry. Recognized for dependability and teamwork, have a friendly and positive character that fosters client connections. main objective is to ensure customer satisfaction and contribute to company success. Specializing in process optimization for improved quality and efficiency. Excellent communication skills and a passion for building relationships and fostering partnerships drive to help businesses grow.
Overview
3
3
years of professional experience
Work History
Client Service Officer
DESAI HOMES
06.2016 - 10.2017
- Create a coordination between client and company with a objective in terms of customer satisfaction.
- Have passion to work under deadline and set new benchmarks
- Can handle pressure jobs and well verse with multi-tasking
- Generating reports of client accounts, setting up for meetings
- Keep client account updates like flat rent, utility payments, shop rent
- Track and follow up with concern collection team for payment
- Track and report payment related issues with concern Management authority
- Identify and Escalate Operation loopholes to management
- Cascade executive team decision and advise to middle management
- Provided knowledgeable service and support for all customer needs.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Scheduled sales visits in assigned territories.
- Screening phone calls and routing callers to the appropriate party
- Greet and assist visitors
- Maintain polite and professional communication via phone, e-mail, and mail
- Anticipate the needs of others to ensure their seamless and positive experience.
Admin manager cum Accountant
AFANDI INTERNATIONAL
01.2015 - 11.2015
- Plan and coordinate administrative procedures and systems and devise ways to streamline processes
- Update and track following activity using Trademate (ERP Solution): Track sales invoice and payment, Track purchase, Inventory handling
- Recruit and train personnel and allocate responsibilities and office space
- Assess staff performance and provide coaching and guidance to ensure maximum efficiency
- Ensure the smooth and adequate flow of information within the company to facilitate other business operations
- Manage schedules and deadlines
- Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
- Monitor costs and expenses to assist in budget preparation
- Oversee facilities services, maintenance activities and tradespersons (e.g Electricians)
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Handled day-to-day accounting processes to drive financial accuracy.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Organize and supervise other office activities (recycling, renovations, event planning etc.)
- Ensure operations adhere to policies and regulations
- Keep abreast with all organizational changes and business developments.
Billing clerk and sales coordinator
Getwell pharmaceutical
06.2014 - 12.2014
- Billing and receiving ,clerks perform duties such as compiling, analysis and recording bills, preparing and issuing invoices and providing customer service , inventory etc. Using C-square software.
- Responsible for issuing monthly statements, keeping customer files updated with current invoices, bills and contact information
- Keep track of transactions and to follow up on discrepancies between shipping logs and invoice registers
- Support sales team working as sales coordinator
- Maintain error-free sales track record for effective calculation of sales team variable commission payment
- Maintaining accurate MIS.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Executed billing tasks and recorded information in company databases.
- Handled account payments and provided information regarding outstanding balances.
- Generated daily, weekly and monthly reports for billing department.
- Maintained detailed records of customer payments and billing adjustments.
- Entered and maintained billing information in company internal databases for accessibility.
- Verified accuracy of accounts payable payments, resulting in 90% reduction in payment errors and check reissues.
Education
Bachelor of Science - MATHS
St.Teresas College, M G University
KOCHI09.2011
HIGHER SECONDARY - Science Education
Santa Cruz H.S.S., Board of Higher Secondary Education, Kerala
MUNDAMVELI,KOCHI,KERALA,INDIA06.2008
Skills
- Microsoft office
- Microsoft Word
- C-Square
- Trade mate
- Client Retention Strategies
- Clear communication skills
- Patience
- Client Relationship Building
- Customer Service
- Account Management
- Problem-solving abilities
- Computer Skills
Languages
English
Intermediate (B1)
Malayalam
Advanced (C1)
Hindi
Beginner (A1)
Tamil
Beginner (A1)
Areas Of Interest
- Journalism
- Discussion and Talking
- Teaching
- Debating
- Social involvement
Scholasticachievements
Member of Maths association.
Permanentaddress
Kodiveedu, Kurupathuparambu, Nazerath, 682002
Personal Information
- Date of Birth: 03/05/1991
- Gender: Female
- Marital Status: Married
- visa status :- Resident visa (Dependent )
Localaddress
AL SOOR BLDG, SHARJAH
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Client Service Officer
DESAI HOMES
06.2016 - 10.2017
Admin manager cum Accountant
AFANDI INTERNATIONAL
01.2015 - 11.2015
Billing clerk and sales coordinator
Getwell pharmaceutical
06.2014 - 12.2014
Bachelor of Science - MATHS
St.Teresas College, M G University
HIGHER SECONDARY - Science Education
Santa Cruz H.S.S., Board of Higher Secondary Education, Kerala
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