Mary Rose Jiki Aninao
Dubai,United Arab Emirates
Summary
Dedicated professional with exceptional verbal communication strength and a proven ability to deliver outstanding customer service. Demonstrates strong attention to detail and proficiency in Microsoft Office Suite, ensuring efficient task prioritisation and multi-line telephone management. Committed to maintaining office records with confidentiality, supporting organisational goals through meticulous record-keeping and effective communication.
Overview
1
1
Certification
3
3
years of post-secondary education
13
13
years of professional experience
Work history
ADMINISTRATOR / HR ADMIN SUPPORT
CJ ICM Logistics FZCO
Jebel Ali Freezone, Dubai, United Arab Emirates
2023.02 - Current
- Prepare and submit applications for renewal & new employment visas through the JAFZA portal.
- Collect, verify, and organize all required employee documentation (passport, visa forms, photos, etc.).
- Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
- Monitor visa expiry dates and maintain accurate visa records for all employees.
- Coordinate with employees for medical tests, Emirates ID appointments, and other visa-related procedures.
- Assist in the preparation, coordination, and processing of annual JAFZA Trade License renewals, ensuring timely submission of required documents and compliance with Free Zone regulations.
- Maintain confidentiality and security of employee personal data and visa information.
- Provide regular updates to HR Manager on visa processing status and flag any delays.
- Prepare documents required for entry visa application for various countries. Complete tourist visa applications through the travel agency.
- Organize hotel and ticket bookings and provide a regular summary report. Prepare travel applications for management business trips.
- Handle mobile and telephone numbers registered under the company. This includes renewal, cancellation, new application, upgrade, downgrade, tracking of GSM, telephone, line units, etc.
- Maintain and update admin files in Admin and QHSE shared folders.
- Create engaging graphics, illustrations, and visual content for social media platforms (LinkedIn, Facebook) using Canva.
- Prepare purchase requisition and purchase order in Logiswift Software for office and warehouse expenses.
- Coordinated and arranged company events at the best yet economical location during the Kick-Off meeting and company team building.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Other ad hoc tasks related to the management and HR/Admin Dept.
EXECUTIVE ASSISTANT – PART TIME
Watar Management Consultancy
One Central, DWTC, Dubai, United Arab Emirates
2022.06 - 2022.11
- Supported CEO with daily routine and executive scheduling tasks on a daily basis.
- Managed CEO calendar by scheduling meetings, booking rooms, and coordinating events.
- Handled executive communication by taking calls and replying to daily emails.
- Shared information clearly through strong verbal communication skills during meetings.
- Improved client experiences by showing empathy and resolving issues swiftly.
- Handled petty cash and maintained disbursement records using receipts for purchases.
- Verified cash balance by checking available funds against recorded receipts.
- Monitored office supply usage and contacted vendors to arrange replenishment orders.
- Kept pantry stock updated by restocking weekly supplies for ongoing operations.
- Maintained office security by coordinating with building security when necessary.
- Issued new access cards for new employees during onboarding.
ADMINISTRATOR – TEMPORARY ROLE
Swiss Property Development LLC,
Business Bay, Dubai, United Arab Emirates
2022.08 - 2022.10
- Provided comprehensive secretarial support to managing director for smooth day-to-day operations.
- Improved document retrieval through a well-organised filing system and consistent indexing.
- Conducted regular database audits to maintain accurate data for business continuity.
- Sorted incoming mail promptly to reduce clutter and improve office organisation.
- Organised important company meetings to strengthen cross-department communication.
- Processed expense reports to maintain accurate financial records consistently.
- Streamlined office operations by implementing efficient administrative procedures.
RECEPTIONIST – TEMPORARY ROLE
TMF Group Services
DWTC, Dubai, United Arab Emirates
2021.12 - 2022.01
- Supported operations during busy periods under high pressure.
- Coordinated company events with team members to boost morale and cohesion.
- Tracked complaints carefully to resolve issues quickly and completely.
- Maintained accurate logs of visitor entries for security checks.
- Managed front desk enquiries efficiently to improve customer satisfaction.
- Greeted guests on arrival and provided helpful assistance.
- Prepared meeting rooms before and after use to keep them neat.
- Directed visitors and clients to appropriate staff for smooth service.
ADMINISTRATIVE ASSISTANT
Heliozid Oce Emirates LLC
Business Bay, Dubai , United Arab Emirates
2014.01 - 2021.10
- Handled sensitive information discreetly to maintain confidentiality at all times.
- Streamlined administrative processes to improve day-to-day workplace efficiency.
- Submitted timely reports to share critical updates on projects.
- Arranged staff travel by booking flights and coordinating accommodations.
- Completed assigned tasks to support team results as needed.
- Processed invoices for prompt payments and maintained supplier relationships.
- Prepared clear customer quotations outlining terms and conditions precisely.
- Coordinated logistics by managing dispatch, shipping documents, inventory, and delivery.
- Managed customer accounts by tracking payments and coordinating order confirmations.
- Provided customer support while handling bank guarantees and letters of credit.
- Maintained equipment by completing preventive maintenance and arranging repairs promptly.
- Updated equipment inventories and assessed new techniques for improvement.
Education
Diploma - International Food Service Management
Saint Bridget College
Batangas, Philippines 2005.06 - 2006.09
Diploma - Bachelor Of Science in Hotel Restaurant
Lipa City Colleges
Lipa City, Philippines 2003.06 - 2005.06
Skills
- Verbal communication strength
- Customer service and communication
- Strong attention to detail
- Microsoft Office Suite
- Multi-line telephone management
- Task prioritization
- Maintaining office records
- Confidentiality maintenance
Certification
- Data Privacy Certificate 2025
- Diversity, Equity & Inclusion Certificate 2025
- Develop Your Communication Skills and Interpersonal Influence, LinkedIn Learning, 2022
- Administrative Support, Alison, 2022
- Building Business Relationships, LinkedIn Learning, 2022
- Communicating with Diplomacy and Tact, LinkedIn Learning, 2022
- Critical Thinking and Problem Solving, LinkedIn Learning, 2022
- Learning to be Approachable, LinkedIn Learning, 2022
- Communication Foundations, LinkedIn Learning, 2022
- Food and Beverage Service Attendant 1, Brewing Coffee, Tesda Academy, 2005
Timeline
ADMINISTRATOR / HR ADMIN SUPPORT
CJ ICM Logistics FZCO
2023.02 - Current
ADMINISTRATOR – TEMPORARY ROLE
Swiss Property Development LLC,
2022.08 - 2022.10
EXECUTIVE ASSISTANT – PART TIME
Watar Management Consultancy
2022.06 - 2022.11
RECEPTIONIST – TEMPORARY ROLE
TMF Group Services
2021.12 - 2022.01
ADMINISTRATIVE ASSISTANT
Heliozid Oce Emirates LLC
2014.01 - 2021.10
Diploma - International Food Service Management
Saint Bridget College
2005.06 - 2006.09
Diploma - Bachelor Of Science in Hotel Restaurant
Lipa City Colleges
2003.06 - 2005.06