Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
SalesAssociate
Maryum Rukhsar

Maryum Rukhsar

Customer Service Agent
Abu Dhabi,AZ

Summary

Proficient [Job Title] with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Versatile [Job Title] offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Motivated [Job Title] experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Overview

1
1
Language
2
2
Certifications
8
8
years of post-secondary education
1
1
year of professional experience

Work History

Customer Service Agent ,Receptionist

German Advance Medical Center
Abu Dhabi, Abu Dhabi
09.2021 - Current
  • Answered central telephone system and directed calls accordingly.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Resolved customer problems and complaints.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Contacted customers to return routine and general calls promptly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Recommended products to customers and suggested other options if preferred product was unavailable.

Sharjah Airport UAE

Customer Service Assistant Internship
Sharjah, Sharjah
10.2020 - 11.2021
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Assessed employee work and improved performance with [Type] and [Type] approaches.
  • Organized ongoing maintenance schedules to boost system performance.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Monitored product quality and communicated necessary improvements to [Job title].
  • Managed efficient teams of up to [Number] employees.

Education

High School Diploma -

Govt Girls Higher Secondary School Kohat
Kohat Pakistan
02.2013 - 04.2014

Associate of Science -

F.G Collage For Women Kohat Cantt
Kohat Pakistan
03.2016 - 04.2017

Bachelor of Science - in Process

Virtual University of Pakistan
Pakistan
03.2017 - Current

DIT Diploma in Information Technology -

Khyber Technical Board Peshawar
Peshawar Pakistan
08.2018 - 07.2019

Skills

    Office administration

undefined

Software

Ms Office

Operating windows -windows -2000/2007NT200/2010 /Server/Professional

Application -Graphics Designing & DIT

Outlook ,Photoshop 7 &Internet Applications

Certification

Computer Basic Course

Timeline

Customer Service Agent ,Receptionist

German Advance Medical Center
09.2021 - Current

Sharjah Airport UAE

Customer Service Assistant Internship
10.2020 - 11.2021

DIT Diploma in Information Technology -

Khyber Technical Board Peshawar
08.2018 - 07.2019

Software and Graphic Designing

01-2018

Bachelor of Science - in Process

Virtual University of Pakistan
03.2017 - Current

Computer Basic Course

05-2016

Associate of Science -

F.G Collage For Women Kohat Cantt
03.2016 - 04.2017

High School Diploma -

Govt Girls Higher Secondary School Kohat
02.2013 - 04.2014
Maryum RukhsarCustomer Service Agent