Mary Wanjiku Ngigi
Sharjah,United Arab Emirates
Summary
Dedicated professional with expertise in cash handling and food service, complemented by event catering proficiency. Demonstrates strong customer service and communication skills, ensuring exceptional client interactions. Skilled in data entry and telephone etiquette, contributing to efficient administrative operations. Aims to leverage these competencies towards advancing career goals within the hospitality industry.
Overview
9
9
years of professional experience
Work history
Administrative assistant
AC Limited
Dubai, UAE
08.2023 - 01.2025
- Managed telephone communications, directing calls and taking messages efficiently.
- Ordered office supplies and equipment to maintain operational efficiency.
- Ensured all equipment remained in optimal working condition.
- Facilitates front desk operations as needed.
- Carries out other associated responsibilities as needed.
- Assisted staff with administrative tasks involving photocopying, faxing, and filing.
Food and beverage attendant
Meraas food and Beverage
05.2021 - 06.2023
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
- Maximized sales, simultaneously serving customers face-to-face while managing online orders.
- Maintained efficient workflow, providing cover in case of staff absence.
- Maintained high standards of cleanliness to create a safe, welcoming and positive customer experience.
- Set up cash drawers, verifying adequate change was available for smooth running of shift.
- Handled customer transactions, including cash and credit card payments with accuracy.
- Operated fast food preparation tools to prepare items to specifications.
Tele Sales
Birly Electrical Fitting
12.2018 - 02.2020
- Arranged appointments with new and existing clients.
- Maintained quality compliance by keeping detailed records of prospects and active client communications.
- Established long-lasting customer relationships to maximise sales opportunities and repeat business.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Generated interest in available goods and services to increase sales.
- Answered customer enquiries with excellent customer service skills.
- Recorded customer information and interactions.
Direct sales agent
Appetite Catering by 1762
05.2017 - 11.2018
- Warmly greeted customers upon arrival, minimizing wait times to improve restaurant experiences.
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
Wait staff member
Art Cafe
Nairobi, Kenya
02.2016 - 03.2017
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds.
- Cleared, set and restocked tables for quick table turnaround.
Education
Certificate - Front Office
Zetech College
Kenya Certificate Of Secondary Education - High School
St Deborah High School
Skills
- Cash handling and food service
- Event catering expertise
- Customer service and communication
- Data entry and telephone etiquette
Personal Information
Languages
English
Custom
Mary Wanjiku, Ngigi, Sharjah, United Arab Emirates, 0000, 0558849082, marrie2shyrkoh@gmail.com
Timeline
Administrative assistant
AC Limited
08.2023 - 01.2025
Food and beverage attendant
Meraas food and Beverage
05.2021 - 06.2023
Tele Sales
Birly Electrical Fitting
12.2018 - 02.2020
Direct sales agent
Appetite Catering by 1762
05.2017 - 11.2018
Wait staff member
Art Cafe
02.2016 - 03.2017
Certificate - Front Office
Zetech College
Kenya Certificate Of Secondary Education - High School
St Deborah High School
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