Microsoft office
Marzoq Saleh Hezam Alsayadi
Front Desk Officer (reception) & Call Center Agent.
Dubai
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Front Desk Receptionist
Prime Healthcare Group
Dubai
09.2020 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained new team members on company procedures, customer service and issue resolution.
- Completed all tasks in compliance with company policies and procedures.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
call, customer service officer
Prime Healthcare Group
Dubai
11.2016 - 09.2020
- Regestration and checking insurances in all insurances portals
- Working in insurance portals
- Working As a cashier
- Using customer service etiquette professionally
- Clearcommunication skills
- Taking responsibility
- Ability to use positive language
- Patience
- Time management
- Empathy
- Adaptability
- Persuasive speaking skills
- Attention to details
- Responsibility /ownership of each issue / task that I face
- Trust worthiness
- Willingness to improve
- Languages
- Arabic language(mothertongue)
- Englishlanguage(Speaking-Writing–Translating)
- Urdu(understandingalittle)
- Provided primary customer support to internal and external customers.
- Responded to customer calls and emails to answer questions about products and services.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
PRO
Yemen Typing Center
Dubai
01.2016 - 12.2016
- Proven ability to develop and implement creative solutions to complex problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
Customer Service Representative
Alnuzaily Solutions Company
Sanaa
01.2013 - 12.2014
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Marketing Bachelor Degree - Business Administration
01.2009 - 10.2012
High English diploma - English
11.2010 - 12.2011
Icdl - MICROSOFT OFFICE
01.2014 - 08.2014
Driving License - Driving
03.2018 - 08.2018
Skills
Problem-solving skills
Database Management
Gathering information
Answering questions
Complaint resolution
Professional telephone demeanor
Service standard compliance
POS systems expert
Multi-line phone talent
Administrative support
Creative problem solving
Staff education and training
Money handling abilities
Stock management
Inbound and outbound calling
Service recommendations
Quality assurance
Software
Timeline
Front Desk Receptionist - Prime Healthcare Group
09.2020 - Current
Dubai Driving School - Driving License , Driving
03.2018 - 08.2018
call, customer service officer - Prime Healthcare Group
11.2016 - 09.2020
PRO - Yemen Typing Center
01.2016 - 12.2016
Yemen Computer School - Icdl, MICROSOFT OFFICE
01.2014 - 08.2014
Customer Service Representative - Alnuzaily Solutions Company
01.2013 - 12.2014
High English Deploma - High English diploma, English
11.2010 - 12.2011
Univer City of San'a - Marketing Bachelor Degree, Business Administration
01.2009 - 10.2012