Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Mashael AL Hammadi

Sharjah

Summary

Detail-oriented and highly organized banking professional with over 12 years of experience in the industry. Demonstrated success in leading and mentoring teller teams to deliver exceptional customer service, improve operational efficiency, and ensure strict adherence to banking policies. Expertise in managing daily cash operations, overseeing transaction accuracy, and maintaining compliance with financial regulations. Skilled at resolving complex customer issues, driving performance improvements, and fostering a positive team culture. Strong communicator with in-depth knowledge of financial products, risk management, and team development. Committed to enhancing operational productivity while consistently providing outstanding customer service in a dynamic, fast-paced environment.

Overview

18
18
years of professional experience
2005
2005
years of post-secondary education

Work history

Customer service officer

GIG Gulf Insurance
Dubai
2024.02 - Current

Teller

Arab Bank
Sharjah
2019.04 - 2023.12

Teller

Commercial Bank of Dubai
Sharjah
2015.10 - 2016.06

Teller

Arab Bank
Sharjah
2014.09 - 2015.09

Call Center Services / Customer Service Executive / Teller

Emirates Islamic Bank
Sharjah
2009.12 - 2014.08

Customer Service / Receptionist

HSBC
Sharjah
2006.12 - 2009.05

Education

Highschool -

Waset High School

Skills

  • Ability to take responsibility and cover team leader place in emergency situations
  • Communication skills
  • Ability to learn quickly and adapt to changing environments
  • Client Relationship Management
  • Financial Product Knowledge
  • High Attention to Detail
  • Problem Resolution
  • Cash Handling & Transaction Accuracy
  • Compliance Awareness
  • Tech Proficiency
  • Team Collaboration

Languages

Arabic
English

Timeline

Customer service officer

GIG Gulf Insurance
2024.02 - Current

Teller

Arab Bank
2019.04 - 2023.12

Teller

Commercial Bank of Dubai
2015.10 - 2016.06

Teller

Arab Bank
2014.09 - 2015.09

Call Center Services / Customer Service Executive / Teller

Emirates Islamic Bank
2009.12 - 2014.08

Customer Service / Receptionist

HSBC
2006.12 - 2009.05

Highschool -

Waset High School
Mashael AL Hammadi