Detail-oriented and highly organized banking professional with over 12 years of experience in the industry. Demonstrated success in leading and mentoring teller teams to deliver exceptional customer service, improve operational efficiency, and ensure strict adherence to banking policies. Expertise in managing daily cash operations, overseeing transaction accuracy, and maintaining compliance with financial regulations. Skilled at resolving complex customer issues, driving performance improvements, and fostering a positive team culture. Strong communicator with in-depth knowledge of financial products, risk management, and team development. Committed to enhancing operational productivity while consistently providing outstanding customer service in a dynamic, fast-paced environment.