Summary
Overview
Work History
Education
Skills
Timeline
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Mashael Al Al Waqfi

Mashael Al Al Waqfi

Program Manager - EMBA
Abu Dhabi

Summary

Profile Summary A highly skilled, commercially astute, and self-motivated professional with a master’s degree in Journalism and Mass Communication and over 11 years of experience. Successful track record in delivering high quality solutions, maximizing efficiency, and enhancing client satisfaction levels. Good communication and interpersonal skills, natural gravitas, and the ability to develop and maintain positive relationships with clients at all levels of business. Experienced in delivering against project scopes and time scales in line with client requirements with the ability to present solutions effectively. Able to drive client conversion by following a consistent approach to client engagement and leading pre-sales activities. Passionate about service to a very high standard. Strong business acumen acquired throughout varied work experience and personal background. Right now, looking to join a company that has a winning culture built on a platform of integrity and a spirit of innovation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations. Proficient program manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in communication skills.

Overview

14
14
years of professional experience
1
1
Language

Work History

Program Manager - Executive MBA

INSEAD
Abu Dhabi
10.2022 - Current
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked well in a team setting, providing support and guidance.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Provided professional services and support in a dynamic work environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Proven ability to learn quickly and adapt to new situations.

CRM / Marketing-Event Coordinator

Future Vision, Riyadh
01.2018 - 01.2020
  • Handling all external events, with experience planning exhibitions and large business-to-business events
  • Create and manage project plans for various marketing and event activities
  • Coordinate events, meetings, and trade shows by identifying, assembling, and organizing requirements; establishing contacts; developing schedules and assignments; managing mailing lists to ensure event success
  • Provide administrative support to each member of the marketing and event teams as needed
  • Maintain email lists for internal and external communications
  • Track customer complaints and follow up to ensure resolution
  • Provide support in social media monitoring process as needed
  • Assist in collating marketing materials as needed
  • Maintain files for graphic related projects
  • Accomplish organization goals by accepting ownership for completion of new and different requests
  • Maintain records of press coverage.
  • Worked well in a team setting, providing support and guidance.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Paid attention to detail while completing assignments.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.
  • Organized and detail-oriented with a strong work ethic.

Head of Customer Relationship Management / Member

Advanced Automotive Trading
Amman
01.2011 - 01.2015
  • Developing and enhancing client relationships and skillfully identifying the operational needs of each client
  • Visiting clients after pitches, carrying out pre-sales activities including comprehensive product demonstrations
  • Managing and overseeing events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff, and organizing vendors
  • Working with stakeholders and clients to identify, execute and ensure that solutions are delivered on time
  • Managing a range of complex issues and ascertaining whether they can be resolved through an update or upgrade
  • Where defects are identified, coordinating with product teams to define issues and resolve them in a timely manner
  • Proactively soliciting feedback for product initiatives and enhancement and utilizing it to facilitate improvements
  • Assessed executives’ needs and requirements, formulated action plans to achieve them
  • Efficiently managed all important telephone calls – Collected and sorted mail, screened, and initiated telephone calls
  • Maintained daily tasks list – Arranged meetings and made appointment with individuals on a priority basis
  • Prepared reports and documents – Handled all the documentation work
  • Conducted market research and prepared presentations
  • Planned and supervised all personal travel arrangements including Air travel, ground transportation and accommodations
  • Planned the timetable schedule of business, personal and weekend events
  • Mashael Al waqfi Phone: +971 52 7454 016 Email: mashael.alwaqfi@yahoo.com
  • Collaborated with key management personnel to assist in arrangement of special events.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Proven ability to learn quickly and adapt to new situations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated leadership skills in managing projects from concept to completion.

Events and Marketing Officer

Ficall
Amman
01.2010 - 01.2011
  • Responsible for revenue generation and encouraging repeat business
  • Worked closely with exhibition organizers, stand designers and contractors
  • Developed, implemented, and managed events
  • Organized trade fairs, conferences, away days, product launches
  • Managed all group rooms and banqueting processes and procedures
  • Liaised with clients at a high level
  • Oversaw procurement of catering, audiovisual, security & rental needs
  • Managed relationships with sponsors
  • Prepared delegate packs and promotional material
  • Maintained a calendar of events for effective long-term planning & management
  • Supervised & coordinate the activities of personnel, subcontractors & vendors
  • In charge of accommodation, schedules, travel, day plans and registration
  • Promoted the VoIP telecommunication service in the region
  • Negotiated with exhibitors and venue management companies regarding costs and any exclusivity agreements.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Performed market segmentations, targeting and positioning for each product line.
  • Managed workflow between staff, coordinating documents and creative material distribution.
  • Used data analytics to track lead generation campaigns and improve quality.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Researched developing trends to stay updated with new ideas and marketing practices.
  • Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets.
  • Developed and implemented marketing campaigns targeting donors.
  • Managed budgets for events and campaigns, keeping financial goals on track.
  • Coordinated events to encourage community involvement and increase awareness of organization's mission.
  • Planned and implemented fundraising events.

Graphics Designer

Albert Promo Seven
07.2009 - 11.2010
  • Advertising & Public Relations - Saudi Arabia, Managed, produced, and designed projects from brief to fulfillment
  • Designed & created marketing & e-marketing materials on a range of projects
  • Ensured consistency in a clients corporate and promotional brand
  • Presented finalized ideas & concepts to clients, colleagues, and senior managers
  • Answered queries from clients
  • Created original artwork for short- and long-term projects
  • Involved in designing advertisements, brochures, handouts, flyers, and online graphics
  • Worked with a range of media, including photography, to create final artwork.
  • Developed display, marketing, and packaging materials to support product branding strategies.
  • Managed design conceptualization, milestones, and customer feedback.
  • Created digital image files for use in digital and traditional printing methods.
  • Built corporate brands by designing cohesive looks between elements.
  • Met with customers to present mockups and collect information for adjustments.
  • Completed in-depth product design tests using updated software tools.
  • Applied knowledge of production to create high-quality images.

Education

Master’s - Journalism & Mass Communication

Yarmouk University

Bachelor’s - Graphic Design

New York Institute of Technology

Skills

    Performance monitoring

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Timeline

Program Manager - Executive MBA

INSEAD
10.2022 - Current

CRM / Marketing-Event Coordinator

Future Vision, Riyadh
01.2018 - 01.2020

Head of Customer Relationship Management / Member

Advanced Automotive Trading
01.2011 - 01.2015

Events and Marketing Officer

Ficall
01.2010 - 01.2011

Graphics Designer

Albert Promo Seven
07.2009 - 11.2010

Master’s - Journalism & Mass Communication

Yarmouk University

Bachelor’s - Graphic Design

New York Institute of Technology

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Mashael Al Al WaqfiProgram Manager - EMBA