Masker Kamarudheen
Dubai
Summary
Dynamic and results-driven strategic Business Development Professional with over 13 years of global progressive experience in the Healthcare Industry with successful new business development, competitive market share expansion, and customer relationship development.
A natural leader with leadership qualities; focusing on the big picture without losing sight of the details.
Overview
16
16
years of professional experience
Work History
Business Development Manager
AL FAHIM HEALTHCARE SOLUTIONS L LC
01.2022 - Current
- Setting up appointments with hospital staff and administrators and managing all leads and customers within defined territory.
- Communicate between sales, marketing, and support teams to improve customer experience.
- Serve as liaison and central point of contact for client, engineering, vendors, management, quality and operations.
- Draft comprehensive reports and make oral presentations to advise management and clients of critical constraints, assumptions, risk tradeoffs and progress.and credibility of products.
Senior Business Development Executive
Al Borg Medical Laboratories
04.2019 - 01.2022
- Operational responsible for the day-to-day functioning of the Branch
- Budgeting, planning and auditing laboratory management for clinics and hospital
- Assisting newly-recruited or less experienced Sales Representatives in answering technical questions posed by customers
- Preparing annual sales budget for the Branch.
- Client allocation for the junior BDEs
- Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue.
- Identifying promising prospects through cold-calling, networking, and customer referrals.
- Ensuring that all sales administration and customer service activities run smoothly.
- Providing overall guidance to newly-recruited Sales Representatives.
- Maintaining accurate records of the total number of sales made, potential and existing customers, as well as sales employee performance evaluations.
- Analyzing sales metrics to determine whether current sales strategies are effective.
- Conducting in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interests.
Sales Specialist
Elm Al Amrhdh Medical Laboratory LLC
01.2017 - 04.2019
- Manage Sales Executives, ensuring KPIs are achieved.
- Communicate verbally and in writing to answer and provide information to the clients.
- Created Quality of Service (QoS) standards to be followed by the sales and marketing teams.
- Improved client servicing timelines resulting in higher client satisfaction and significant increase in revenue.
- Guided sales staff on sales promotion, product policy & brand management.
Sales and Marketing Executive
Minerva Diagnostic Laboratory
06.2012 - 01.2017
- Spearheaded competitive analysis initiatives to inform data-driven decision-making processes in campaign adjustments or product improvements.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
- Maintained current knowledge of evolving changes in marketplace.
- Overseeing the development of the effective plans concerning advertising, sales promotions and public relations among others
- Steering active awareness of the brand, messaging, positioning and marketing programs
- Ensuring that appropriate service is provided to all customers through proper communication & well mannered approach
Retail Store Manager
Aditya Birla Retail Limited (ABRL)
08.2011 - 02.2012
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
Unit Manager
ICICI Prudential Life Insurance Co. Ltd
03.2008 - 05.2009
- Entrusted with the task of advising dealers and distributors on policies and operating procedures to ensure functional effectiveness of business
- Evaluated marketing potential of new and existing store locations, considering statistics and expenditures
- Accountable for conferring or consulting with Department Heads to plan advertising services and secure information on equipment and customer specifications
- Shouldered the responsibility of providing direction and coordinating activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale
- Responsible for directing clerical staff to keep records of export correspondence, bid requests, and credit collections, and maintaining current information on tariffs, licenses and restrictions
- Supervised, coordinated, and reviewed activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
- Distinction of representing company at trade association meetings to promote products
- Resolved customer complaints regarding sales and service
- Conducted review of operational records and reported to project sales and determine profitability
Education
MBA - Finance
University of Calicut
KERALA06.2009
MBA - Marketing
University of Calicut
KERALA06.2009
Bachelor of Commerce - Computer Applications
MG University
KERALA 03.2008
Skills
- Research
- Inventory Management
- Business Intelligence and Analysis
- Salesforce Management
- Market Penetration
- CRM Platforms
- Project Management
- Strategic Planning
- Promotional planning
- Strategic account development
- Business Planning
- Staff Training and Development
Timeline
Business Development Manager
AL FAHIM HEALTHCARE SOLUTIONS L LC
01.2022 - Current
Senior Business Development Executive
Al Borg Medical Laboratories
04.2019 - 01.2022
Sales Specialist
Elm Al Amrhdh Medical Laboratory LLC
01.2017 - 04.2019
Sales and Marketing Executive
Minerva Diagnostic Laboratory
06.2012 - 01.2017
Retail Store Manager
Aditya Birla Retail Limited (ABRL)
08.2011 - 02.2012
Unit Manager
ICICI Prudential Life Insurance Co. Ltd
03.2008 - 05.2009
MBA - Finance
University of Calicut
MBA - Marketing
University of Calicut
Bachelor of Commerce - Computer Applications
MG University
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