Summary
Overview
Work History
Education
Skills
Timeline
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MASOOD PASHA

MASOOD PASHA

Union,Dubai

Summary

Technical and Commercial Sales Representative with 9 years of experience in Rent a car,Supply Chain Management & Logistics and sales management. Successful at leading cross - functional teams to deliver target, effective technical solutions for enhanced company capabilities and expertise to achieve consistent growth against operational targets.

Overview

11
11
years of professional experience

Work History

Technical And Commercial Sales Representative

SPEEDYDRIVE CAR RENTAL
Dubai
09.2021 - Current
  • Creating Contracts between the company and customers for the duration in which they rent a vehicle
  • Involvement with RTA (Road Transport Authorities) in uploading documents of customers, clearing disputes between the company and RTA
  • Handling customer queries face-to-face
  • Updating payments and generation invoices in the Orion tool
  • Indulging with internal teams to clear customer queries and provide sooner resolutions
  • Handling escalations and helping the team to clear all queries within TAT
  • Interacting with the accounts team for payment-related queries
  • Training Freshers'
  • Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
  • Provided day-to-day support by answering inquiries, checking availability of products and corresponding with customers via email.

Senior Sales Representative

MSI SERVICES PVT LTD
Bangalore, Karnataka, India
09.2019 - 07.2021
  • Manage backlog or failed open Purchase/sales orders, ensuring that orders flow through the order fulfillment cycle
  • Interacting with the cross-functional team like IT team, Sales rep, Account managers, and another internal teams for any issue
  • Creating sales order as per PO (purchase order) provided by Sales Manager, Account Manager & Customer by verifying their company details and the Quantity
  • Providing Prices for the Material and giving discounts for our Special/Retail customers
  • Moving the orders for Logistics based on various shipment procedures
  • UPS shipments, LTL (Local carrier) shipment, MSI Shipments, Air Shipments, and CPU (customer pick up)
  • Manage the delivery distribution of orders
  • Managing calls with the sales representative and their internal customer relationship officers and customer email & live chat and respond to customer queries
  • Managing team, Handling Escalations, and maintaining the volume in peak time
  • Received Best Performer Award - 2020

Supply Chain Managment And Logistics Specialist

CONCENTRIX DAKSH SERVICE INDIA PVT. LTD
Bangalore, Karnataka, India
04.2014 - 08.2019
  • Order Management/Order Modifications/Order Processing/ Service and Quoting/ Logistics and Returns:
  • Direct liaison with other development and support teams locally and globally
  • Proficient in maintaining quality work and case management
  • Sound knowledge of Order Management, Service Quoting, Logistics & Returns (Supply Chain), and Customer
  • Service
  • Interacting with the Internal teams like the IT team, Manufacturing Team, Sales Representative, Account managers, booking team, Financial controller, and other internal teams for any issue
  • Experience in providing customer support through outlook, Calls & Business chat (Cisco Jabber/Cisco outlook)
  • Strong analytical skills, combined with effective communication, organizational skills, and planning ability
  • Independent and self-directed – Can work with minimum supervision
  • Solve problems creatively and multi-task in a fast-paced and rapidly evolving environment
  • Escalate all delays with Product managers/manufacturing planners
  • Was responsible for committing orders which were critical with being high (Material Management) dollar valued
  • Modifying orders through Oracle 11i and Oracle R12 ERP system, CRM system, and other order management tools
  • Worked on the PEGA automated Tool to Expedite the order
  • Logistics and Returns
  • Provide a Quote for internal customers and business partners for setting up a New Business with CISCO
  • Supporting Cisco clients through calls Email and Chat
  • Handling Escalation matrix and providing resolutions in the given time.

HR CO-ORDINATOR

01.2016 - 02.2017
  • Assessed skill level of prospective candidates, conducted interviews, and discussed job responsibilities
  • Coordinated with the hiring manager and participated in the interviewing panel
  • Analyzed various job applications and filtered candidates through telephonic or one on one interviews
  • Communicated results to the candidate and the organization for all selections
  • Provided program evaluation & communicated results to management staff
  • Partnered with senior management to develop and implement a culture change initiative that supported the core values of the organization.

Data Management Specialist

DATA MANAGEMENT
04.2014 - 01.2016
  • IBM Database dialing the United States and Canada for verification of IBM client’s database which further processed for marketing IBM products
  • Verifying the accurate information shared by the clients with IBM
  • Managing the data and providing accurate information to the IBM front office
  • Collection Officer in Energy Australia process, Handling Inbound\Outbound calls from customers and Business partners regarding Gas and Electricity usage
  • Receive payments through Credit card, Amex card, and cheque
  • Providing payment plans for customers which helps to clear their bills on time
  • Managing the flow and providing accurate information with 100% quality.

Technical Support Executive

HGS, HINDUJA GLOBAL SOLUTION
09.2012 - 03.2014
  • In Mega path Process- Troubleshooting remotely various types of network issues
  • Managing work flow, troubleshooting and maintaining the productivity and quality
  • Monitoring and maintaining the computer systems and networks
  • Provide and delete access for the resources.

Education

Bachelor of Science - Computer Science

Annamalai University
2019

Diploma - Electronics And Communications Engineering

Vidya Vikas Polytechnic
Mysore, Karnataka
2011

SSLC -

ST. Matthias High School
Mysore
2008

Skills

  • SAP – Material Management
  • MS-Office
  • Tally
  • ERP9
  • Oracle R12
  • Salesforce (CRM)
  • Agent Work Bench (AWB)
  • Orion Tool
  • Customer Relationship Marketing

Timeline

Technical And Commercial Sales Representative

SPEEDYDRIVE CAR RENTAL
09.2021 - Current

Senior Sales Representative

MSI SERVICES PVT LTD
09.2019 - 07.2021

HR CO-ORDINATOR

01.2016 - 02.2017

Supply Chain Managment And Logistics Specialist

CONCENTRIX DAKSH SERVICE INDIA PVT. LTD
04.2014 - 08.2019

Data Management Specialist

DATA MANAGEMENT
04.2014 - 01.2016

Technical Support Executive

HGS, HINDUJA GLOBAL SOLUTION
09.2012 - 03.2014

Bachelor of Science - Computer Science

Annamalai University

Diploma - Electronics And Communications Engineering

Vidya Vikas Polytechnic

SSLC -

ST. Matthias High School

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MASOOD PASHA