Masood Ahmed Khan

• Provide end to end user support to DU business centers, retail shops including data centers across UAE.
• Leading all road shows & relocation activates from technical aspects in my assigned territory.
• Providing support for all kind of business applications such as CRM, DSP, Citrix, SAP B1.
• To ensure maintain IT standards & security policies in all retail stores.
• Track & assign the tickets to all engineers thru HPSM application.
• To conduct preventive maintenance on all business centers and retails stores on quarterly basis.
• To make sure all tickets logged in HPSM should be close in given SLA.
• Perform monthly windows & antivirus patches updating tasks in retail stores.
• Single POC for all kind of operations & new deployment tasks.

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Documented support interactions for future reference.
• Assist in identifying, recommending and implementing new processes or amendments to current ones to improve team functionality and service provision to customers
• To look after all IT related requirement in the hospital.
• Installation, troubleshooting & configuration of Health Information System.
• Installation and assistance in managing SQL Server databases through multiple product lifecycle environments, from development to testing systems
• To do coordination & share possibilities with the health management application vendors.
• Hardware/Software vendor management.
• Primary support for server, desktops, laptops, all in one windows & MAC based machines.
• Implemented CCTV, Emirates ID card scanners, Patient label printer, Asset tracking system, Queue management system.
• To look after Blackberry, MAC, Android devices configuration & sync issues.
• Maintaining attendance management system for all employees.
• Providing Avaya IP Telephony support.
• Initial diagnostics support for Wired & Wireless networks.
• Printers & scanners installation, troubleshooting & support.
• Administration of Active Directory, DNS, ADDS.
• Maintaining the user rights for file & folder sharing & domain controller thru ADDS.
• To maintain daily/weekly/monthly backups, antivirus upgradations, implementation of latest security patches.
• Providing support on online email hosting solutions i.e.; Go daddy, Google apps.
• Installation & support of SAP Business one client.

• Installation, Configuration & troubleshooting of Microsoft Windows Server 2003, 2008®.
• Installation of Active Directory, DHCP & remote installation service.
• Installation, configuration, troubleshooting of windows 7, Windows 10.
• To manage the Symantec 2012 backup server.
• Email configuration on client’s computers (MS Exchange server based).
• Installation, troubleshooting, sharing different printers on network.
• To solve the hardware & software related problem.

• Business center administration and management.
• Customer routine complaints, ticket generation, getting feedbacks & follow up.
• Entertain walk-in customers and resolve their issues timely.
• Installation/resetting firmware’s of Motorola Wimax CPEi OSU-450/CPEo 400 wi4/ CPEi-35600/ CPEi 300/ CPEi-750/ CPEi-35775/ZTE IX-380/ Moto & ZTE dongles/ NSN WIXFMM-130/ NSN GP BOLT USB.

· Installation, configuration and management of Windows XP®, Windows Vista®, and Windows 7®.

· To provide support Microsoft Office 2003, 2007, 2010, Internet connectivity issues, Oracle based desktop & web based business applications.

· Outlook Installation and configuration on MS Exchange Environment.

· 1st Level Hardware diagnostics.

· PC relocation and minor changes.

· IP Phones support on Avaya Soft phone (Level 1)

· Blackberry® Apps installation configuration support in banking environment.

· Multimedia projectors installation alignments and video conference setups arrangements.