Masooma Dhorajiwala
Summary
Established Account Executive gifted at lead generation and efficiently resolving customer issues. Engaging and personable with ability to increase business opportunities through dynamic marketing strategies, effective communication skills and dedication to customer service.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Account Executive
Innovative Life Tech Medical
Dubai, United Arab Emirates
12.2022 - Current
- Monitoring, processing of Custom house agent & Freight forwarders transactions, quotes & queries related to shipments.
- Ensured that there are no discrepancies in the vendor invoices and taxes are charged correctly.
- Reconciliation of General ledgers, customer ledgers & vendor ledgers.
- Maintain accurate records of all accounts payable transaction.
- Managing Petty cash to monitor & control costs.
- Responsible for analysing expenses & creating provisions on monthly basis.
- Actively involved in preparation of monthly financial statement and yearly budgetary work.
- Evaluating financial entries and variance related to expenses. ● Resolving queries raised by customers related to Tax & compliances.
- Adhering to accurate supporting, explanations for Tax audit, Statutory audit & Internal audit.
- Managed day to day accounting activities using JDE.
- Managing Petty cash on large accounts to monitor and control costs.
- Ledger reconciliation of debtors and creditors.
- To review cost optimization opportunities and help increase profitability for the Company.
- Preparing monthly Creditors list & to arrange funds of (Rs,40,00,000/- approx.) to release payments to vendors and help build good credit rating in the market.
- Work closely with the Finance Manager to ensure annual audit is managed within agreed deadlines.
- Coordinating with the client to collect payments from debtors.
- Resolving audit queries for statutory audits and tax audits.
- Day to day reconciliation of bank accounts
- Releasing Client payments on day-to-day basis
Senior Front Office Supervisor & Admin
Good Living Medical Centre
Dubai, United Arab Emirates
11.2021 - 11.2022
- Prevented overspending by constantly monitoring budgets and payroll records.
- Coordinated staff rotas to meet service requirements whilst remaining under budget.
- Planned annual budgets to meet operational needs within financial targets.
- Recruited committed, hardworking clinical teams for reliable care services.
- Managed daily service operations through strategic care planning.
- Greeted incoming patient in a professional manner and provided friendly, knowledgeable assistance.
- Used clinic software system to generate invoices and process client payments.
- Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
- Greet and welcome patients, visitors, and healthcare professionals in a courteous and professional manner.
- Schedule and confirm patient appointments, ensuring efficient utilization of clinic resources.
- Maintain and update patient records, including personal information and medical histories, in compliance with privacy regulations.
- Verify insurance information and process patient insurance claims accurately.
- Handle phone inquiries, route calls to appropriate staff, and provide information to callers as needed.
- Maintain a clean and organized reception area, ensuring a welcoming environment for patients.
- Assist with administrative tasks, such as data entry, filing, and ordering office supplies.
- Collaborate with medical staff to coordinate patient care and follow-up appointments.
- Resolve patient concerns and inquiries promptly and effectively, ensuring patient satisfaction.
Front Office Executive
NMC Royal Women's Hospital
Abu Dhabi, United Arab Emirates
11.2018 - 11.2021
- Greet and assist patients and their families, ensuring a welcoming and comfortable environment.
- Coordinate the inpatient admission process, including verifying insurance coverage and obtaining necessary authorizations.
- Collaborate with insurance companies to facilitate the processing of claims and resolve billing inquiries.
- Maintain accurate and up-to-date patient records and insurance information in the electronic health records (EHR) system.
- Ensure compliance with HIPAA regulations and patient confidentiality standards.
- Train and supervise front office staff, providing guidance on insurance verification and billing procedures.
- Address patient concerns and inquiries, providing clear explanations and resolutions.
- Collaborate with hospital departments to streamline inpatient admissions and discharge processes.
- Verified patient insurance coverage, explaining benefits and eligibility to patients and their families.
- Prepared and submitted insurance claims, ensuring accuracy and completeness.
- Resolved insurance claim denials and appealed claims when necessary, maximizing reimbursement.
- Worked closely with medical coders to ensure accurate coding for billing purposes.
- Conducted regular audits of patient accounts to identify and rectify billing errors.
- Assisted in the development of insurance and billing policies and procedures.
- Tracked and reported on insurance claim metrics to hospital administration.
- Maintained strong working relationships with insurance providers and company representatives.
Education
Postgraduate Degree - Finance
L.N.Welingkar Institute of Management Development
India 01.2023 -
Master of Arts - English Literature
Mumbai Univercity
India 06.2015 - 05.2017
Bachelor of Arts - English Literature
Mumbai University
India 06.2011 - 05.2015
Skills
- Order processing
- Operations coordination
- Customer relations
- Quickbooks
- Customer service
- Mentoring and coaching
- Account management
- Complaint resolution
- Cash handling
- Cash and card processing
Languages
English
Intermediate
Hindi
Intermediate
Urdu
Intermediate
Timeline
Postgraduate Degree - Finance
L.N.Welingkar Institute of Management Development
01.2023 -
Account Executive
Innovative Life Tech Medical
12.2022 - Current
Senior Front Office Supervisor & Admin
Good Living Medical Centre
11.2021 - 11.2022
Front Office Executive
NMC Royal Women's Hospital
11.2018 - 11.2021
Master of Arts - English Literature
Mumbai Univercity
06.2015 - 05.2017
Bachelor of Arts - English Literature
Mumbai University
06.2011 - 05.2015
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