MASUDUR RAHMAN
Salalah,Oman
Summary
I am a dedicated hospitality professional with extensive experience in managing food and beverage operations across multiple high-profile hospitality brands. My career demonstrates a proven ability to enhance operational efficiency, team productivity, and customer satisfaction. I excel in staff development, compliance management, and profitability optimization, consistently contributing to successful outcomes in the hospitality industry.
Overview
12
12
years of professional experience
4022
4022
years of post-secondary education
Work history
Assistant Outlet Manager
Alila Hinu Bay
Salalah
2024.01 - 2024.11
- Company Overview: Hyatt Hotel Corporation
- Achieve a BBC good food award 2023
- Achieve 100 score in LQA audit 2024
- Cultivates a positive working environment through effective team management and employee development
- Manages inventory and negotiates prices with food suppliers
- Develops and oversees employee shift schedules
- Accurately processes payroll for all restaurant staff
- Enhances customer service and addresses customer feedback
- Ensures strict adherence to safety and hygiene regulations
- Monitors and implements strategies to improve operational efficiency
- Assists in P&L management
- Hyatt Hotel Corporation
Food and Beverage Team Leader
Alila Hinu Bay
Salalah
2022.10 - 2023.12
- Company Overview: Hyatt Hotel Corporation
- Manage all aspects of the restaurant's operation, including front and back of the house
- Ensure customer satisfaction through excellent service and quality food
- Respond to customer complaints tactfully and professionally
- Maintain quality control and hygiene standards for all food served and stored
- Screen, interview, hire, and train restaurant staff
- Manage and oversee staff's work schedules and activities
- Hyatt Hotel Corporation
Food and Beverage Supervisor
Le Meridien Dhaka
Dhaka
2021.09 - 2022.10
- Company Overview: Marriott International
- Worked to optimize customer satisfaction and resolve complaints
- Managed vendors and controlled product quality
- Organized shifts and supervised staff performance
- Engaged in brand promotion and community engagement
- Marriott International
Restaurant Supervisor
Banana Island Resort Doha by Anantara
Doha
2019.07 - 2021.02
- Company Overview: Anantara property in Qatar
- Led staff development and training
- Handled inventory and vendor negotiations
- Anantara property in Qatar
Restaurant Captain
Banana Island Resort Doha by Anantara
Doha
2017.10 - 2019.01
- Company Overview: Anantara Property in Qatar
- Anantara Property in Qatar
Waiter
Banana Island Resort Doha by Anantara
Doha
2016.07 - 2017.09
- Company Overview: Anantara Property in Qatar
- Anantara Property in Qatar
Team Member
Amari Dhaka
Dhaka
2014.11 - 2016.06
- Company Overview: Onyx Hospitality
- Onyx Hospitality
Waiter
Ocean Paradise Hotel & Resort
Cox's Bazar
2012.09 - 2013.09
- Company Overview: Hotel and Resort in Cox's Bazar, Bangladesh
- Hotel and Resort in Cox's Bazar, Bangladesh
Education
Bachelor of Tourism and Hospitality Management - HOSPITALITY
Peoples University of Bangladesh
BANGLADESH 2013.04 - 2016.04
Diploma in Hotel Management - HOSPITALITY
National Hotel & Tourism Training Institute
BANGLADESH 2011.01 - 2012.12
Higher Secondary Certificate - BUSINESS STUDY
Gov't Mujib College
BANGLADESH /2007 - 2009.01
Secondary School Certificate (Dakhil) - GENERAL
Rongmala Model Madrasah
BANGLADESH /2006 - 2007.01
Skills
- Restaurant Operations Management
- Customer Satisfaction
- Team Management
- Payroll administration
- Communication skills
- Time management
- Problem-solving
- Leadership
- Team building
- Customer-focused
Accomplishments
- Departmental sustainability Leader
- Alila Job Coach Trainer
- Team Leader of the Month, Alila Hinu Bay - April 2023
- Team Leader of the Month, Alila Hinu Bay - January 2023
- HACCP & hygiene training at Alila Hinu Bay
- "Train the Trainer" training at Alila Hinu Bay Oman
- Anantara Best Smile of the Month - September 2018
- Team Member of the Month Nominee, Banana Island Resort - April 2018
- Team Member of the Month, Amari Dhaka - January 2016
Languages
English
Advanced
Arabic
Elementary
Hindi
Advanced
Timeline
Assistant Outlet Manager
Alila Hinu Bay
2024.01 - 2024.11
Food and Beverage Team Leader
Alila Hinu Bay
2022.10 - 2023.12
Food and Beverage Supervisor
Le Meridien Dhaka
2021.09 - 2022.10
Restaurant Supervisor
Banana Island Resort Doha by Anantara
2019.07 - 2021.02
Restaurant Captain
Banana Island Resort Doha by Anantara
2017.10 - 2019.01
Waiter
Banana Island Resort Doha by Anantara
2016.07 - 2017.09
Team Member
Amari Dhaka
2014.11 - 2016.06
Bachelor of Tourism and Hospitality Management - HOSPITALITY
Peoples University of Bangladesh
2013.04 - 2016.04
Waiter
Ocean Paradise Hotel & Resort
2012.09 - 2013.09
Diploma in Hotel Management - HOSPITALITY
National Hotel & Tourism Training Institute
2011.01 - 2012.12
Higher Secondary Certificate - BUSINESS STUDY
Gov't Mujib College
/2007 - 2009.01
Secondary School Certificate (Dakhil) - GENERAL
Rongmala Model Madrasah
/2006 - 2007.01