MASUK AHMED
Ajman,United Arab Emirates
Summary
Demonstrated expertise in negotiation and post-sale follow-up, ensuring quality assurance and implementing effective pricing strategies.
Experienced professional focused on retail sales with customer-centric approach. Drive sales growth through personalised service and in-depth product knowledge. Excel in creating engaging shopping experiences and building customer loyalty.
Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Sales assistant
MOBILE MELA
SHYLET, BANGLADESH
06.2022 - 06.2023
- Maintained up-to-date knowledge of sales promotions to support customer decisions.
- Ensured timely stock replenishment, maximizing product availability.
- Handled queries and complaints efficiently, improving customer service outcomes.
- Built strong relationships with regular customers to encourage repeat business.
- Managed high-pressure situations calmly to ensure seamless store operations during peak hours.
- Prepared invoices for large orders and special sales types, facilitating smooth transactions.
- Managed till operations smoothly, reducing waiting time for customers.
- Assisted customers with product selection for optimal satisfaction.
Sales and Customer Service Representative
UNILEVER BANGLADESH
DHAKA, BANGLADESH
01.2020 - 03.2022
- Conducted product demonstrations to stimulate consumer interest.
- Implemented effective sales techniques that maximised profits.
- Assisted in designing promotional materials to enhance customer engagement.
- Recorded inquiries and complaints in internal database for future reference.
- Collaborated with sales team to achieve collective targets and goals.
- Participated in regular staff meetings, contributing ideas for improved customer experience.
- Identified potential sales leads using market research strategies.
Education
High School Diploma - DIPLOMA IN MARKETING
JURI DEGREE COLLEGE
SHYLET 03.2007 - 06.2011
Diploma - MARKETING & SALES
NIDTA YOUTH BANGLADESH
BANGLADESH 11.2013 - 05.2014
Skills
- Fluency in multiple languages
- Post-Sale follow-up
- Negotiation mastery
- Customer empathy
- Sales reporting
- Direct Marketing
- Strategic selling
- Market research and analysis
- Initiative taking
- Customer relations
- Quality Assurance
- Pricing strategies
- Direct marketing campaigns
Languages
English
Upper intermediate
Hindi
Fluent
Arabic
Intermediate
Bengali
Native
Affiliations
TRAVELLING, TREE PLANTING, FISHING
Timeline
Sales assistant
MOBILE MELA
06.2022 - 06.2023
Sales and Customer Service Representative
UNILEVER BANGLADESH
01.2020 - 03.2022
Diploma - MARKETING & SALES
NIDTA YOUTH BANGLADESH
11.2013 - 05.2014
High School Diploma - DIPLOMA IN MARKETING
JURI DEGREE COLLEGE
03.2007 - 06.2011
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