Masylin Chagwambare
Sharjah,SH
Summary
Enthusiastic , Positive ,Ever Smiling , Good Customer orientated and good communication skilled Young Lady with passion for food and beverage
Overview
2
2
Languages
6
6
years of post-secondary education
Work History
Waitress
Mandarin Oriental KL
kuala lumpur, Malaysia
04.2021 - 05.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Hospitality Intern
Crockfords Hotel
Genting, Malaysia
08.2020 - 12.2020
- Developed customer service and good communication skills under guidance of General Manager and other departmental leaders through hands-on work and shadowing.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Diploma in Hotel Management - Hotel Management
Taylors University
Malaysia 07.2018 - 07.2021
High School Diploma -
Tynwald High School
Zimbabwe 01.2015 - 11.2017
Skills
Customer service orientation
Good communication skills
Menu memorization
Food preparation procedures
Food running
Good English Fluency
Age
24
Timeline
Waitress
Mandarin Oriental KL
04.2021 - 05.2021
Hospitality Intern
Crockfords Hotel
08.2020 - 12.2020
Diploma in Hotel Management - Hotel Management
Taylors University
07.2018 - 07.2021
High School Diploma -
Tynwald High School
01.2015 - 11.2017