Summary
Overview
Work History
Education
Skills
Age
Timeline
Waitress

Masylin Chagwambare

Sharjah,SH

Summary

Enthusiastic , Positive ,Ever Smiling , Good Customer orientated and good communication skilled Young Lady with passion for food and beverage

Overview

2
2
Languages
6
6
years of post-secondary education

Work History

Waitress

Mandarin Oriental KL
kuala lumpur, Malaysia
04.2021 - 05.2021
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.

Hospitality Intern

Crockfords Hotel
Genting, Malaysia
08.2020 - 12.2020
  • Developed customer service and good communication skills under guidance of General Manager and other departmental leaders through hands-on work and shadowing.
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Diploma in Hotel Management - Hotel Management

Taylors University
Malaysia
07.2018 - 07.2021

High School Diploma -

Tynwald High School
Zimbabwe
01.2015 - 11.2017

Skills

Customer service orientation

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Age

24

Timeline

Waitress

Mandarin Oriental KL
04.2021 - 05.2021

Hospitality Intern

Crockfords Hotel
08.2020 - 12.2020

Diploma in Hotel Management - Hotel Management

Taylors University
07.2018 - 07.2021

High School Diploma -

Tynwald High School
01.2015 - 11.2017

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Masylin Chagwambare