Mateen Kazi
Area operators manager / Restaurant manager
Dubai
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
5
5
Certifications
Work History
Area Operations Manager
SHRIMPRUSH RESTAURANT/ CLAV BURGER/ PASTASTY
5 2022 - 5 2024
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Developed successful strategies for inventory control, reducing waste, and minimizing stock discrepancies.
- Increased employee retention rates by developing comprehensive onboarding programs for new hires.
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Achieved cost reduction by optimizing resource allocation and renegotiating supplier contracts.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Improved overall operational efficiency by streamlining processes and implementing new systems.
- Coordinated cross-functional teams to achieve alignment on goals, objectives, and overall business strategy.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Area Manager
IWISH BURGER / IWISH GRILL & CAFÉ
02.2020 - 03.2022
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Managed daily operations for optimal performance, ensuring timely completion of tasks
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Store Manager
TMREYA CHOCOLATE & PASTRIES
04.2018 - 02.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Cafe Manager
COSTA COFFEE
04.2013 - 03.2018
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Increased repeat business by implementing loyalty programs and offering exceptional customer experiences consistently.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Management Trainee
SODEXO FOOD SOLUTIONS PTE LTE (Hi-end Catering)
03.2012 - 03.2013
Operational Trainee
VITS Hotel
07.2011 - 12.2011
Industrial Trainee
VITS Hotel
Mumbai
2010.07 - 2010.12
Industrial Trainee
Ramee Guestline
Mumbai
07.2009 - 12.2009
Education
Bachelor of Science - Hotel & Catering Management
Alagappa University
India 04.2001 - 04.2011
Diploma in Culinary Arts - undefined
Maharashtra State Board Of Vocational Examinations
Skills
Strategic Planning
Certification
Time management system
Projects
- Clav burger & Pastasty (Cloud kitchen), Abha, KSA (08/203 - 10/2023)
- Hult Café, Tabuk, KSA (11/2022 - 04/2023)
- Shrimprush, Riyadh, KSA (05/2022 - 07/2022)
- Iwish Burger, Dammam, KSA (02/2020 - 04/2020)
- Trench Café & Restro, (Franchise store), Mumbai, India (06/2019 - 09/2019)
- Costa Coffee Aramco, Dahran, KSA (09/2013 - 01/2014)
Languages
English
Advanced (C1)
Arabic
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Marathi
Upper intermediate (B2)
Hobbies
Hangout
Playing Chess
Interacting with new people
Computer skills
MS Office
CHATGPT 4.0
POWER Bi
Advanced Excel with AI
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPersonal development programsHealthcare benefitsWork from home optionCompany CultureAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 128 staff members.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Interests
Creating Equity
Software
MS office
ChatGPT 40
Power Bi
Foodics
Timeline
Area Manager
IWISH BURGER / IWISH GRILL & CAFÉ
02.2020 - 03.2022
Store Manager
TMREYA CHOCOLATE & PASTRIES
04.2018 - 02.2019
Cafe Manager
COSTA COFFEE
04.2013 - 03.2018
Management Trainee
SODEXO FOOD SOLUTIONS PTE LTE (Hi-end Catering)
03.2012 - 03.2013
Operational Trainee
VITS Hotel
07.2011 - 12.2011
Industrial Trainee
VITS Hotel
2010.07 - 2010.12
Industrial Trainee
Ramee Guestline
07.2009 - 12.2009
Bachelor of Science - Hotel & Catering Management
Alagappa University
04.2001 - 04.2011
Diploma in Culinary Arts - undefined
Maharashtra State Board Of Vocational Examinations
Area Operations Manager
SHRIMPRUSH RESTAURANT/ CLAV BURGER/ PASTASTY
5 2022 - 5 2024
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