Mathan Raj
Dubai
Summary
ERP Support Specialist with 4+ years of experience in ERP support, system customization, and business process optimization. Skilled in troubleshooting ERP issues, configuring modules, developing reports, and delivering end-user training. Demonstrates strong analytical skills, a proactive learning mindset, and a commitment to enhancing system efficiency. Seeking an ERP Support role in Dubai to leverage expertise in ERP operations and support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Software Engineer - ERP Support & Development
Devoir Software Solutions Pvt Ltd
06.2023 - 06.2025
- Provided first point-of-contact for ERP production issues, troubleshooting medium-to-difficult problems and providing timely resolutions.
- Managed JIRA tickets, engaging users to replicate issues, analyze requirements, and determine actionable solutions.
- Configured ERP modules, performed role and task changes, and set up/terminated user access in compliance with auditing standards.
- Developed and customized ERP programs and reports using Progress 4GL and Automation Solution (AS).
- Conducted regression testing, identified defects, and escalated issues to the development team.
- Automated daily financial and operational reports using SQL and Bash scripts, reducing manual effort by 30%.
- Delivered end-user training sessions, system demos, and documentation to enhance ERP adoption.
Software Engineer - Development
Devoir Software Solutions Pvt Ltd
11.2021 - 06.2023
- Supported ERP implementations, validations, and production go-lives with smooth handovers.
- Developed WebSpeed reports for Finance & Operations teams, improving data visibility and decision-making.
- Assisted ERP teams with Linux system support, including setup, backup automation, and log monitoring.
- Investigated recurring incidents, identified root causes, and provided permanent or workaround solutions.
- Participated in system enhancements, data cleanup, and updates based on internal and external requirements.
Intern - Software Engineer Intern
Devoir Software Solutions Pvt Ltd
11.2021 - 05.2022
- Assisted ERP end-users with Sales, Purchase, and Work Order queries under guidance.
- Helped with ERP user creation, role assignment, task changes, and access termination.
- Learned Progress 4GL programming and ERP backend processes through hands-on training.
- Supported documentation and preparation of process workflows.
- Assisted in software development lifecycle, collaborating with teams to ensure timely project completion.
Education
Bachelor of Engineering (B.E.) - Electronics and Communication Engineering
Sri Raaja Raajan College of Engineering And Technology
Tamil Nadu, India01-2019
Skills
- ERP Platforms & Support: QAD EE, QAD AUX, ERP module configuration & customization (Progress 4GL, Automation Solution, QXtend), Sales, Purchase, Inventory, Finance, Production workflows
- Database & Reporting: SQL (PostgreSQL, MySQL), Query Optimization, Data Analysis, WebSpeed Reports Programming & Scripting: Progress 4GL, Bash, Python
- System Administration: Linux/UNIX (RHEL, Ubuntu), Basic Shell Commands, Backup Automation
- Other Skills: Requirement gathering and documentation, end-user training and support, client communication (calls, emails, and follow ups)
Accomplishments
- Automated daily financial reports using cron jobs, reducing manual effort by 30%
- Developed SQL dashboards for accelerated decision-making in Finance and Operations teams
- Built Bash scripts for scheduled backups and log monitoring, improving system reliability
- Executed bulk data migrations without downtime or data loss, streamlining ERP upgrades
Certification
- QAD Development Standards Certification
- QAD Customer Version Control (CVC) Certification
- Red Hat Certified System Administrator (RHCSA) - RHEL 7
- Django Web Development (FITA Academy)
Timeline
Senior Software Engineer - ERP Support & Development
Devoir Software Solutions Pvt Ltd
06.2023 - 06.2025
Software Engineer - Development
Devoir Software Solutions Pvt Ltd
11.2021 - 06.2023
Intern - Software Engineer Intern
Devoir Software Solutions Pvt Ltd
11.2021 - 05.2022
Bachelor of Engineering (B.E.) - Electronics and Communication Engineering
Sri Raaja Raajan College of Engineering And Technology