Mathew Gracias

• Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
• Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
• Analysed operations to improve restaurant efficiency and service levels.
• Interacted positively with customers, effectively promoting restaurant facilities and services.
• Developed, implemented and communicated business plans to promote profitable food and beverage sales.

Duties and Responsibilities

• Adjusted quickly to new environments, working confidently with minimal supervision.
• Engaged in team discussions, meetings and training.
• Supported daily operations to improve outcomes.
• Attended necessary training and completed assessments.
• Completed related coursework on time and to high standard.
• Finished on-the-job training within set deadlines.
• Followed all health and safety protocols to safeguard team and company assets.

Outlets Experience Period

• Worked in buffet restaurant Laranja for five months.
• Worked in banquet Party Lawns for five months.
• Worked in fine dining restaurant Alfama five months.
• Worked in Tavern for five months.
• Worked in Italian restaurant Cafe Azul for four months.
• Attends daily F & B briefings and weekly team briefing.

• Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalized service.
• Knowledge of cocktails and mock tails.
• Knowledge of wines.
• Knowledge of liquors.
• Actively engaging the guests when preparing the beverages and maintaining consistency and cleanliness
• Arrange and display new items in the store as required by the management.
• Determines that adequate operational supplies are available at all times.