Summary
Overview
Work History
Education
Skills
Languages
Timeline
Teacher
MATHIAS WASSWA

MATHIAS WASSWA

Dubai

Summary

To obtain an assistant operations position where my skills and knowledge can be fully utilized and further developed.

Overview

3
3
years of professional experience

Work History

Operations Assistant

EMAAR The Dubai Mall
Dubai
10.2022 - Current
  • Managing and maintaining quality file system covering reports and support documentation.
  • Coordinate effective communication with upper management, team leaders and teams.
  • Building and maintaining relationships with affluent team members and guests.
  • Ensuring the maintenance of set standards and procedural adherence at the workplace
  • Report any concerns to responsible authorities.

Guest Service Associate

Emaar The Dubai Mall/Dubai Opera
Dubai
10.2020 - 09.2022


  • Participated in Conducting all mall operations and Front Office while living up to service standards and procedures.
  • Prevented complaints and ensured adequate service recovery where needed.
  • Proactively communicate with Guest service staff, always with the Guest’s interests at heart.
  • Provided in mall shop and drop service and home delivery check-ins.
  • Selling tickets and merchandise, answering questions and distributing programs, provided information about current and future events

Education

Diploma In Business Management - Business Communications

Makerere University Business School
Kampala Uganda
10.2017

Uganda Advanced Certificate Of Education (UACE) - High School

ST .Charles Lwanga Ss Kibiri
Wakiso Uganda
11.2014

Skills

  • Strong organization and time management skills
  • Knowledge of operations management
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft office suite
  • Analyzing data, situations and drawing strategic decisions
  • Ability to delegate, monitor and supervise

Languages

English
Advanced (C1)
Swahili
Intermediate (B1)
Hindi
Elementary (A2)

Timeline

Operations Assistant

EMAAR The Dubai Mall
10.2022 - Current

Guest Service Associate

Emaar The Dubai Mall/Dubai Opera
10.2020 - 09.2022

Diploma In Business Management - Business Communications

Makerere University Business School

Uganda Advanced Certificate Of Education (UACE) - High School

ST .Charles Lwanga Ss Kibiri

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MATHIAS WASSWA