MATHIAS WASSWA
Dubai
Summary
To obtain an assistant operations position where my skills and knowledge can be fully utilized and further developed.
Overview
3
3
years of professional experience
Work History
Operations Assistant
EMAAR The Dubai Mall
Dubai
10.2022 - Current
- Managing and maintaining quality file system covering reports and support documentation.
- Coordinate effective communication with upper management, team leaders and teams.
- Building and maintaining relationships with affluent team members and guests.
- Ensuring the maintenance of set standards and procedural adherence at the workplace
- Report any concerns to responsible authorities.
Guest Service Associate
Emaar The Dubai Mall/Dubai Opera
Dubai
10.2020 - 09.2022
- Participated in Conducting all mall operations and Front Office while living up to service standards and procedures.
- Prevented complaints and ensured adequate service recovery where needed.
- Proactively communicate with Guest service staff, always with the Guest’s interests at heart.
- Provided in mall shop and drop service and home delivery check-ins.
- Selling tickets and merchandise, answering questions and distributing programs, provided information about current and future events
Education
Diploma In Business Management - Business Communications
Makerere University Business School
Kampala Uganda10.2017
Uganda Advanced Certificate Of Education (UACE) - High School
ST .Charles Lwanga Ss Kibiri
Wakiso Uganda 11.2014
Skills
- Strong organization and time management skills
- Knowledge of operations management
- Excellent communication and interpersonal skills
- Proficiency in Microsoft office suite
- Analyzing data, situations and drawing strategic decisions
- Ability to delegate, monitor and supervise
Languages
English
Advanced (C1)
Swahili
Intermediate (B1)
Hindi
Elementary (A2)
Timeline
Operations Assistant
EMAAR The Dubai Mall
10.2022 - Current
Guest Service Associate
Emaar The Dubai Mall/Dubai Opera
10.2020 - 09.2022
Diploma In Business Management - Business Communications
Makerere University Business School
Uganda Advanced Certificate Of Education (UACE) - High School
ST .Charles Lwanga Ss Kibiri