MATOVU KEITH
Dubai,United Arab Emirates
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Meydan Hotel
Duserve management facilities
Dubai, UAE
02.2023 - Current
- Oversaw daily operations ensuring exceptional guest experiences and adherence to service standards.
- Managed staff schedules and training programmes to enhance team performance and efficiency.
- Collaborated with departments to streamline communication and improve service delivery processes.
- Developed and implemented strategies for enhancing guest satisfaction and loyalty initiatives.
- Reviewed guest feedback and resolved concerns to maintain high levels of service quality.
- Mentored junior staff members fostering a positive work environment and encouraging professional growth.
front office
Landstar Hotel
Kampala, Uganda
08.2020 - 02.2021
- Welcomed guests upon arrival and provided assistance with check-in procedures.
- Processed guest reservations and maintained accurate records in management system.
- Coordinated with housekeeping and maintenance teams to ensure guest satisfaction.
- Responded to guest inquiries and resolved issues in timely and professional manner.
- Assisted in managing front desk operations and ensured smooth day-to-day functioning.
- Provided information about hotel amenities and local attractions to enhance guest experience.
- Carried out day-to-day duties accurately and efficiently.
Education
Diploma - hospitality
Kyambogo university
uganda 08.2019 - 01.2022
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Leadership
- Resourcefulness
- Marketing
Languages
English
Intermediate
Timeline
Meydan Hotel
Duserve management facilities
02.2023 - Current
front office
Landstar Hotel
08.2020 - 02.2021
Diploma - hospitality
Kyambogo university
08.2019 - 01.2022