MATROBA INGASIAN
DUBAI
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sandwich Artist
SUBWAY
07.2022 - Current
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods and ingredients.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Receptionist
MAI SPACE
08.2017 - 10.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Hostess
J's Fresh Bar and Kitchen
09.2015 - 06.2017
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Matunda Highway Complex
Kitale, Kenya.Skills
- Excellent People Skills
- Stocking and Replenishing
- Cash Register Operation
- Product and Service Sales
- Store Opening and Closing
- Inventory Tracking
- POS System Operations
- Retail Store Operations
- Merchandising Proficiency
- Money Transfer Systems
- Cash Handling Accuracy
- Customer Service
Certification
- UNIVERSITY OF SUBWAY
- Food safety, sandwich artistry, service excellence, customer care Training - 6 months
Timeline
Sandwich Artist
SUBWAY
07.2022 - Current
Receptionist
MAI SPACE
08.2017 - 10.2019
Hostess
J's Fresh Bar and Kitchen
09.2015 - 06.2017
High School Diploma -
Matunda Highway Complex
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