Summary
Overview
Work History
Education
Skills
Timeline
Generic
Susana  Oppong

Susana Oppong

Dubai

Summary

Dynamic Customer Service Representative with a proven track record at Accra Mall, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and emergency management, I effectively maintained safety and operational standards, ensuring a seamless experience for all visitors.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Accra Mall -Ghana
03.2022 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Use safety equipment (including PPE) as required and intended; observe that this is also enforced among subcontractors and third party contractors
  • Assist and mitigate overcrowding to ensure that visitors flows are managed in an orderly manner
  • Ministered first aid occasionally
  • Monitor and maintain the Mall operational status and to ensure the safety and comfort of clients movement within the event premises.
  • Handling emergency evacuation like fire outbreaks before arrival of the security bodies
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

Diploma In Nursing - Health

Garden City University
Kumasi- Ghana

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution

Timeline

Customer Service Representative

Accra Mall -Ghana
03.2022 - 12.2024

Diploma In Nursing - Health

Garden City University
Susana Oppong