Matthew Ajayi
Abu Dhabi
Summary
Logistics Officer with expertise in supply chain coordination, inventory optimization, and transportation strategies. Skilled in communication, staff training, and customer service, with strengths in issue resolution, database management, and process improvement to drive efficiency and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Etihad Airline
Abu Dhabi
11.2021 - Current
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction ratings.
- Handled customer complaints with empathy, fostering positive relationships.
- Maintained current knowledge of company services and promotions to inform customers.
- Performed administrative tasks, including filing paperwork and updating databases.
- Supported training sessions for new staff on customer service protocols and best practices.
- Generated reports to track customer interactions and service improvements.
Logistics Officer
DHL
Lagos
10.2018 - 07.2021
- Coordinated logistics operations to ensure efficient supply chain management.
- Managed inventory levels to optimize warehouse space and resources.
- Implemented transportation strategies to improve delivery timelines and accuracy.
- Oversaw order processing and shipment scheduling for timely deliveries.
- Trained new staff on logistics procedures and best practices.
- Maintained compliance with safety regulations and industry standards in logistics operations.
- Implemented and planned warehouse safety and security programs and activities.
Personal Car Driver
Permanent Secretary Ministry of Physical Planning and Urban Development
Lagos
02.2015 - 08.2018
- Performed pre-trip inspections on vehicles to ensure operational safety before departure.
- Participated in regular training on defensive driving techniques and road safety regulations.
- Addressed customer inquiries regarding fares, schedules, and pick-up and drop-off points promptly.
- Adhered to company policies and procedures for personal driver services.
Education
Bachelor of Science - Sociology
National Open University
Lagos, Nigeria09-2014
Skills
- Customer relationship management
- Issue resolution
- Database management
- Administrative support
- Service reporting
- Logistics coordination
- Inventory management
- Multi-task management
- Employee training
Affiliations
- Volunteered as a logistics coordinator for community events, ensuring timely transportation and distribution of materials
- Actively participated in employee engagement programs at Etihad Airways, supporting staff welfare, and team-building initiatives
- Member of workplace safety committees, contributing to health and safety awareness campaigns
- Mentored junior colleagues in both logistics operations and customer service best practices
Accomplishments
- Employee of the Month (Etihad Airways, June 2023, September 2024, December 2024): recognized for outstanding customer service and effective issue resolution
- Best logistics coordinator (DHL, 2020): awarded for optimizing delivery routes and improving shipment accuracy
- Successfully reduced delivery turnaround time by 15% through the implementation of new scheduling practices
- Consistently achieved high customer satisfaction ratings by providing efficient and empathetic service
Interests & Hobbies
- Passion for automotive mechanics and driving safety, reflecting experience as a professional driver
- Enjoys reading about global supply chain trends and innovations in logistics technology
- Active in fitness and outdoor sports to maintain physical well-being
- Enthusiast of travel and cultural exchange, leveraging global exposure from logistics and airline experience
- Enjoys mentoring young professionals, sharing knowledge on logistics and customer service career paths
Certification
- Certificate in Customer Service Excellence (2022)
- Defensive driving certification – Lagos, Nigeria (2018)
- OSHA certified in workplace safety and hazard communication, 2020
Timeline
Customer Service Representative
Etihad Airline
11.2021 - Current
Logistics Officer
DHL
10.2018 - 07.2021
Personal Car Driver
Permanent Secretary Ministry of Physical Planning and Urban Development
02.2015 - 08.2018
Bachelor of Science - Sociology
National Open University