Matthew Vijaykumar

Promoted through three roles within 10 months:

Cruise Specialist (April 2025 – June 2025)

• Designed and booked bespoke cruise holiday packages tailored to client interests.
• Built relationships with cruise line partners to secure exclusive deals and upgrades.
• Advised clients on destinations, excursions, and travel insurance options.

Holiday Specialist / Senior Travel Consultant (January 2025 – March 2025)

• Managed complex holiday itineraries including flights, accommodation, and excursions.
• Specialized in luxury and long-haul holidays, increasing average booking value by 20%.
• Trained junior staff and supported team performance targets.

Flights Specialist / Junior Travel Consultant (August 2024 – December 2024)

• Booked domestic and international flights with accuracy and speed.
• Handled customer enquiries, travel insurance, and visa assistance.
• Developed deep product knowledge across airline partners and booking platforms.

Key Achievements:

• Promoted twice within 10 months for outstanding sales and customer service performance.
• Maintained a 98% customer satisfaction rating across all roles.
• Played a key role in increasing repeat bookings by delivering personalized travel experiences.
• Offered personalised travel advice for enhanced holiday experiences.
• Dealt efficiently with last-minute changes to minimise disruption.

• Assisted clients with booking flights, hotels, and holiday packages tailored to their preferences and budgets.
• Provided excellent customer service by promptly responding to inquiries and resolving travel-related issues.
• Coordinated travel documentation support, including visa assistance and travel insurance guidance.
• Researched and recommended popular destinations and current travel deals to clients.
• Negotiated with suppliers to secure competitive rates and added value for clients.
• Maintained accurate booking records and ensured smooth itinerary management.
• Collaborated with team members to support daily operations and meet sales goals.