Maureen Barte
Al Ain,UAE
Summary
Driven professional with talent for leadership and customer service. Possesses strong organisational skills combined with effective communication abilities. Aims to enhance store performance and build motivated team.
Ambitious and proactive, with proven ability to lead teams and manage resources effectively. Demonstrates excellent communication and problem-solving skills, ensuring smooth operations and customer satisfaction. Ready to drive sales growth and operational excellence in [Desired Position] role.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Store manager
Pure Gold Price Club, INC
Cagayan de Oro City, Philippines
10.2023 - 03.2024
- Developed a team-oriented environment by implementing effective leadership strategies.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Streamlined operations to maximise efficiency and minimise waste.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Negotiated contracts with suppliers for cost-effective procurement of merchandise.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Assisted customers in locating products around the shop floor promptly.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Oversaw business staffing and training, building successful, customer-focused team.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Enforced service standards to maintain establishment reputation for excellence.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Coached underperforming employees improving their job performance significantly.
Branch supervisor
Suarez and Sons, Inc
Cagayan de Oro City, Philippines
10.2011 - 07.2023
- Facilitated training programmes for staff development.
- Maintained cleanliness of branch premises, enhancing workspace efficiency.
- Implemented new policies that streamlined workflow processes.
- Ensured smooth branch operations by overseeing daily activities.
- Organised regular meetings to communicate information effectively amongst staff members.
- Handled customer complaints promptly, ensuring customer retention.
- Streamlined processes to enhance customer experience.
- Coordinated with other branches, fostering a collaborative working atmosphere.
- Assisted in recruitment process, leading to well-rounded teams.
- Provided excellent customer service, resulting in increased client satisfaction.
- Resolved conflicts within the team promoting harmonious relations.
- Oversaw inventory management, reducing stock discrepancies.
- Conducted employee performance reviews to maintain high standards of work quality.
- Fostered a positive working environment through effective communication and feedback.
- Supervised branch personnel for improved performance standards.
- Maintained safety and security within the branch premises by enforcing strict regulations.
- Ensured compliance with company policies and procedures for smooth operational flow.
- Managed staff scheduling for optimal productivity.
- Improved operations by implementing training and development sessions into employee schedules.
- Reviewed sales and expense records to make proactive adjustments to policies and procedures.
- Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
- Boosted outreach and drove market interest by creating innovative marketing plans and strategies.
- Independently managed recruitment, employee motivation and training.
- Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
Store administrator
Citi Hardware
Cagayan de Oro City, Philippines
08.2010 - 10.2011
- Assisted customers to enhance their shopping experience.
- Enhanced customer satisfaction by resolving complaints efficiently.
- Coordinated staff schedules to maximise operational efficiency.
- Collaborated with store management to implement promotional activities.
- Managed returns and exchanges, improving customer relations.
- Trained new employees, fostering team development and growth.
- Conducted product promotions, increasing brand awareness.
- Fostered a positive work atmosphere with effective communication strategies.
- Maintained clean store environment for improved customer experience.
- Ensured optimal product display leading to increased sales opportunities.
- Organised back-office paperwork enhancing overall administration efficiency.
- Improved stock management with meticulous inventory checks.
- Retained knowledge of current and new stock to resolve staff and customer queries.
Cashier
ACE HARDWARE
Cagayan de Oro City, Philippines
05.2008 - 08.2010
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Greeted each customer warmly, creating a friendly shopping environment.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Balanced till at end of day, maintaining accurate records.
- Assisted customers with enquiries to enhance their shopping experience.
Education
Bachelor of Science in Education - Education
University of Science & Technology of Southern Phi
Philippines 05.2003 - 03.2007
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Leadership
- Inventory management
- Marketing
Languages
English
Upper intermediate
Tagalog
Native
Affiliations
- Baking and cooking
Certification
BOSH Training, Safety and Security
Timeline
Store manager
Pure Gold Price Club, INC
10.2023 - 03.2024
Branch supervisor
Suarez and Sons, Inc
10.2011 - 07.2023
Store administrator
Citi Hardware
08.2010 - 10.2011
Cashier
ACE HARDWARE
05.2008 - 08.2010
Bachelor of Science in Education - Education
University of Science & Technology of Southern Phi
05.2003 - 03.2007
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