Maureen Kananu
Private/VIP In-flight Attendant
Summary
Dynamic flight attendant with a strong work ethic and proven adaptability at Emirates. Enhanced customer loyalty through personalized service and effective problem resolution. Skilled in flight safety and first aid, consistently achieving high performance ratings while fostering a positive team culture that elevates customer satisfaction.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Flight Attendant
Emirates
03.2023 - Current
- Increased customer loyalty through personalized interactions, promptly attending to concerns and resolving issues professionally.
- Participated in regular training sessions to stay current on certifications, evolving company policies, safety procedures, and customer service strategies.
- Ensured safety and comfort of customers onboard aircraft.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Customer Service Representative
Sendwave Co.
04.2021 - 04.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Flight Attendant
Kenya Airways
07.2018 - 07.2020
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Education
BUSINESS CLASS - Aviation
Emirates Aviation College
05-2025
L'ART DU VIN - BUSINESS CLASS - Hospitality
Emirates Aviation College
03-2025
Certificate of Completion - Aviation
Emirates Aviation College
09-2023
Hospitality Learning Experience - Hospitality
Emirates Aviation College
05-2023
Certificate of Completion - Aviation
Pride Center
Nairobi- Kenya02-2018
Skills
Customer service
Flight safety
First aid
Strong work ethic
Reliability and punctuality
Adaptability and flexibility
Hospitality service expertise
Cultural awareness
Professional appearance
Food and beverage service
Food and beverage preparation
Attention to detail
Guest services
Business class service
Calm under pressure
Stress management
Timeline
Flight Attendant
Emirates
03.2023 - Current
Customer Service Representative
Sendwave Co.
04.2021 - 04.2022
Flight Attendant
Kenya Airways
07.2018 - 07.2020
BUSINESS CLASS - Aviation
Emirates Aviation College
L'ART DU VIN - BUSINESS CLASS - Hospitality
Emirates Aviation College
Certificate of Completion - Aviation
Emirates Aviation College
Hospitality Learning Experience - Hospitality
Emirates Aviation College
Certificate of Completion - Aviation
Pride Center