MAUREEN WANGUI
Dubai,UAE
Summary
Dynamic professional with a strong focus on customer engagement and team collaboration. Demonstrates exceptional time management and multitasking efficiency, leveraging upselling techniques to drive business success. Committed to enhancing customer experiences and contributing to team goals, with a keen interest in advancing within the industry.
Overview
2026
2026
years of professional experience
Work history
Waitress
Lock Stock & Barrel
DUBAI, UAE
10.2024 - Current
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Improved customer satisfaction by providing efficient and friendly service.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Waitress
Afro Fusion Lounge
DUBAI, UAE
06.2024 - 08.2024
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Utilised professional communication skills to resolve customer complaints.
- Met special dietary requests with careful preparation and presentation of dishes.
- Executed food and drink orders accurately to improve customer satisfaction rates.
Waitress
Kiza Lounge
DUBAI, UAE
09.2023 - 03.2024
- Managed table settings for enhanced dining experience.
- Maintained clean and organised dining area for customer comfort.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Showcased extensive knowledge of menu items, heightened customer decision making.
Waitress
Black Samurai Lodge
NAIROBI, KENYA
- Welcomed and greeted customers in a friendly and professional manner
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Utilised professional communication skills to resolve customer complaints.
- Collaborated with kitchen staff to ensure order accuracy.
Waitress
Fifa World Cup Project
DOHA, QATAR
06.2022 - 12.2022
- Welcomed and greeted guests warmly, providing a positive first impression
- Accurately took food and drinks orders
- Maintained a thorough understanding of the menu items including ingredients and preparation methods
- Handled cash and credit card payments accurately and provided change as needed
Head Waitress
Warldof Astoria
DOHA, QATAR
01.2019 - 12.2022
- Collaborated with management on strategies for improving overall guest experience leading to positive reviews.
- Created an inviting atmosphere for customers through a professional, courteous approach.
- Adapted quickly to unexpected situations like sudden influx of guests or shortage of supplies ensuring uninterrupted service.
- Resolved customer complaints promptly ensuring repeat business.
Hostess
Club Hypnotica
NAIROBI, KENYA
02.2015 - 11.2018
- Managed reservations and seating arrangements for smooth operations.
- Took telephone bookings accurately, reducing chances of double booking or errors.
- Organised waiting lists during peak hours to manage crowd effectively.
- Assessed table occupancy and guest flow effectively, managing unexpected patron increases smoothly.
Education
Diploma of Hotel Management - Hospitality
Pionner College
Skills
- Customer engagement
- Team collaboration
- Time management
- Multitasking efficiency
- Upselling techniques
Languages
English
Fluent
Swahili
Native
References
References available upon request.
Timeline
Waitress
Lock Stock & Barrel
10.2024 - Current
Waitress
Afro Fusion Lounge
06.2024 - 08.2024
Waitress
Kiza Lounge
09.2023 - 03.2024
Waitress
Fifa World Cup Project
06.2022 - 12.2022
Head Waitress
Warldof Astoria
01.2019 - 12.2022
Hostess
Club Hypnotica
02.2015 - 11.2018
Waitress
Black Samurai Lodge
Diploma of Hotel Management - Hospitality
Pionner College