CISSY NAMUDDU
Dubai
Summary
I am a confident, flexible, highly self-driven and enthusiastic customer service representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills with a Clear understanding of customer service and hospitality. Motivated to learn, grow and excel in the customer service industry.
Overview
12
12
years of professional experience
Work History
WAITER/BARISTA/HOST
NOSTALGIA RESTAURANTS AND CAFE
09.2022 - Current
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Communicated with kitchen staff to enable accurate food preparation.
Sales Associate
Bateel International LLC
01.2020 - 07.2022
- Ensure customers get a friendly and courteous experience
- Reach individual and overall sales targets
- Demonstrate profound product knowledge, promotions and advertisements through cross and Up-selling
- Searching and building a customer database of which I keep in touch incase of new products
- So as to also build good relations with them
- Maintain the visual merchandise of the shop and ensure proper storage of all items
- Control shrinkage and product spoilage notify the Line manager
- Participate in month-end inventory and stock taking
- Make quotations and Invoices as well as compute the retail price for the customer orders
- Assist new joiners and colleagues; as well as refreshing on product knowledge to learn and perform their job well
- Monitor stock levels and share findings with my Line manager
Guest Service Agent
IVY'S HOTEL
02.2016 - 10.2019
- Greeting guests upon arrival
- Setting the seating Area and keeping it clean and organized
- Administering check-ins and check-outs
- Providing front desk services to guests
- Processing guest payments
- Coordinating with bell service and staff management
- Being a source of information to guests on various matters such as transport and restaurant bookings
- Make and Receive customer calls for bookings
Customer Service Representative
ENTEBBE HANDLING SERVICES LIMITED
01.2013 - 12.2015
- Company Overview: ENTEBBE, UGANDA
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Greet clients and guests personally and on the telephone at times
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Assisting my Supervisor with some extra duties
- Ensuring safety of customer baggage
- Maintain a clean and organized seating areas for travelers
- ENTEBBE, UGANDA
Education
Certificate - Basic Computer Hardware Maintainace
APTECH INSTITUTE OF COMPUTING
01-2013
Bachelors' degree - Information Technology
Ndejje University
01-2012
High School Diploma -
Kassengejje Senior Sencondary School
Wakiso Uganda01-2010
Skills
- Good time keeper
- Good team worker
- Upselling and Cross selling
- Exceptional customer service
- Multi-tasking strength
- Cash Handling
Languages
English
Kiswahili
Hobbies and Interests
- Reading, To release stress
- Swimming, Swimming relaxes my body and keeps me fit
- Travelling, To admire Mother Nature
Timeline
WAITER/BARISTA/HOST
NOSTALGIA RESTAURANTS AND CAFE
09.2022 - Current
Sales Associate
Bateel International LLC
01.2020 - 07.2022
Guest Service Agent
IVY'S HOTEL
02.2016 - 10.2019
Customer Service Representative
ENTEBBE HANDLING SERVICES LIMITED
01.2013 - 12.2015
Certificate - Basic Computer Hardware Maintainace
APTECH INSTITUTE OF COMPUTING
Bachelors' degree - Information Technology
Ndejje University
High School Diploma -
Kassengejje Senior Sencondary School
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