Mavia Aslam Khan
Mumbai
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 5-year background maintaining customer satisfaction and contributing to company success. Proficient in Finone, Finacl, Onesys & Supphire applications
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
DCB Bank
09.2023 - 12.2024
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Streamlined customer service processes for increased efficiency and improved response times.
Phone Banking Officer
IDFC First Bank
11.2019 - 08.2023
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support
- Discussed financial options with clients and provided informed suggestions
- Contacted prospective customers to present service options and explain details
- Responded to customer questions and concerns or escalated to supervisor for resolution
- Handled over 70 incoming telephone calls, emails and chat requests
Education
Bachelor of Commerce -
Shrimati Nathibai Damodar Thackersay Women's Univ
08.2016
Skills
- Verbal and Written Communication
- Customer Service
- Records Management
- Relationship Building
- Critical Thinking
- Customer service expertise
- Customer service
- Team leadership
Certification
- Maharashtra State Certificate in Information Technology (MS - CIT) 2014
- Domestic Data Entry Operator (IT - ITeS SSC, NASSCOM) 2014
- Top Scorer in Secretarial Practice (HSC) 2014
- Secured 1st rank in Mehndi Design at SNDT University 2015
- Secured 1st rank in Drama /Role play. 2016
Accomplishments
- Graduation with University Shreemati Nathibai Damodar Thackersay Women's University, Mumbai.
- HSC – (Commerce) Second Class 2013-14.
- SSC Second Class 2011-12.
Personal Information
Date of Birth: 01/05/96
Timeline
Assistant Manager
DCB Bank
09.2023 - 12.2024
Phone Banking Officer
IDFC First Bank
11.2019 - 08.2023
Bachelor of Commerce -
Shrimati Nathibai Damodar Thackersay Women's Univ
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