Mawadaa Elsherif
Dubai,UAE
Summary
I am Seeking a job at a professional and dynamic corporation where I could have the chance to apply my skills and acquire knowledge along with the right tools to increase the present value of my corporation and consequently myself. All the above information is right and under my responsibility
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Social media specialist
6th company
Dubai, UAE
03.2024 - Current
- Produced photo and video content with excellent editing skills.
- Suggested and implemented new promotions and strategies to increase brand awareness.
- Responded to comments, messages and feedback to build brand activity profiles.
- Set standards for outgoing content, producing templates and examples.
- Engaged paid and unpaid online marketing opportunities to reach new and target audiences.
- Employed expertise using Canva to generate visually enticing graphics and banners in line with brand's tone of voice.
- Compiled content for various communication channels.
CRM Executive
DAMAC Executive Heights
Dubai
02.2021 - 04.2023
- Ensure proper communication to meet the customer needs
- Perform monthly reports Coordinate with all facilities to meet all customer needs
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
- Built relationships with customers and community to establish long-term business growth.
Property Coordinator and Administrator
Empire one Global Real Estate LLC
Dubai
04.2020 - 01.2021
- Supervise all administrative duties for home buyer and seller transactions from contract to close and creating Forms (A-B-F-I)
- Ensure the completion of all escrow documents, such as appraisals, titles, and mortgage loans
- Ensure inspections are scheduled and assist with negotiating and completing any necessary repairs
- Make sure the buyer's offer and counteroffers get approved by the seller to ensure a smooth real estate sales process
- Check each document to verify it has all the correct signatures and dates, so the transaction process goes smoothly
- Enter client information into the client database system and submit appropriate documentation to the office broker for file compliance and keep track of transaction activity.
Social Media Specialist
Noon E-commerce
Dubai
01.2019 - 04.2020
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals
- Wrote succinct, accurate, intelligent and creative copy to drive traffic to brand websites.
Technical Supports
Etisalat
Dubai
07.2017 - 01.2019
- Technical troubleshooting for Home Internet, IPTV, Landline and Online services.
Administrative Assistant
Edita for Food Industrial
Cairo
11.2015 - 05.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Scheduled office meetings and client appointments for staff teams
- Managed filing system entered data and completed other clerical tasks
- Completed forms, reports, logs and records to quickly handle all document for human resources
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Administrator
Cairo Capital Clinic
Cairo
02.2013 - 04.2015
- Scheduling appointments
- Maintaining patient records
- Making and answering phone calls
- Directing patients in the waiting room
- Working with billing and insurance
- Keeping the office organized and stocked
- Helping patients fill out paperwork.
Education
Bachelor of Hebrew Language and Literature -
Ain Shams University - Cairo
09.2011 - 09.2015
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Skills
- CRM
- Sales Force CRM
- Oracle Data Access
- Fresh Desk
- Zendesk CRM
- Zendesk Ticketing System
- Proved successful working within tight deadlines and a fast-paced environment
- Excellent communication skills, both verbal and written
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Self-motivated, with a strong sense of personal responsibility
- Organized and detail-oriented with a strong work ethic
- Proven ability to learn quickly and adapt to new situations
- Excellent knowledge of Internet and Email
- Microsoft office
- Data Entry
- Calendar Management
- Business development
- Public Relations
Custom
Single
Timeline
Social media specialist
6th company
03.2024 - Current
CRM Executive
DAMAC Executive Heights
02.2021 - 04.2023
Property Coordinator and Administrator
Empire one Global Real Estate LLC
04.2020 - 01.2021
Social Media Specialist
Noon E-commerce
01.2019 - 04.2020
Technical Supports
Etisalat
07.2017 - 01.2019
Administrative Assistant
Edita for Food Industrial
11.2015 - 05.2017
Administrator
Cairo Capital Clinic
02.2013 - 04.2015
Bachelor of Hebrew Language and Literature -
Ain Shams University - Cairo
09.2011 - 09.2015
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